Process Associate, Master Data Management

Job Description

Ready to shape the future of work
At Genpact, we don&rsquot just adapt to change&mdashwe drive it. AI and digital innovation are redefining industries, and we&rsquore leading the charge. Genpact&rsquos AI Gigafactory, our industry-first accelerator, is an example of how we&rsquore scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that&rsquos shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Process Associate -Master Data Management

In this role, you will be responsible to perform day-to-day operations while maintaining SLA. Solving queries related to Product Master within the customer, vendor, or product domains This role will be reporting to the manager of MDM. The resource will be working with a cross functional team and will maintain, analyse, execute requests with utmost quality with eye for details with good experience in SAP MDM- customer, vendor, or product master. We are looking for some who should be open to work in any shift as per the business requirement.

Responsibilities
. Follow defined standard operating processes and procedures for all deliverables (processes)
. Take ownership of performance against all the assigned Master data processes and key categories
. Accountable for the quality and accuracy
. Plan and priorities the workload to ensure that all assignments are delivered accurately to meet specified timelines (planning)
. Ensure timely and accurate update of all master data records. Responsible for delivering all the tasks on-time, every-time. Ensure that the schedule is reviewed as circumstances change. (timeliness)
. Ensure that all the feedbacks and the learning from the home, office, client, field etc. is documented and applied to the master data procedures to improve accuracy (Baseline the learning)
. Be responsible for maintaining the SLA of each period and the delivery performance
. Ensure that all the reports are maintained and cleared on time
. Maintain Product master data in SAP as per business input and SOP
. Basis understanding of SAP MM & SD module commercial structures and Category/Product Hierarchies
. Highlight and take appropriate help from the Lead on SOP deviations or issues
. Raise incident tickets to the relevant helpdesks when there is an issue
. Participate in idea generation and improvement activities
. Comprehend incoming and outgoing data flows for SAP master data
. Good knowledge of governing policies around Product data as per the area of work
. Update /maintain the departmental procedures (SOP&rsquos) tools, and metrics for the master data team
. Ensure all Data Quality KPIs (Key Performance Indicators) are met
. Ensure that the company&rsquos master data business rules, policies and procedures are adhered to
. Support special projects as needed
. Identifies areas for data quality and process improvements and helps to resolve data quality problems through the appropriate choice of error detection and correction, process control and improvement, or process design strategies
. Align data management processes in the business value chains and process areas
. Have a continuous improvement mind set and support improvement projects from data perspective
Qualifications we seek in you
Minimum qualifications
. Any Graduate / Bachelor&rsquos degree
. Great at communication, collaboration (verbal and written)
. Understanding of SAP ERP or relevant experience

Preferred qualifications/Skills
. Good customer handling skills
. Advanced use of MS Office (Excel, PowerPoint, Word)
. Ability to define & solve problems, Collect Data, Establish facts
. High Energy Level
. Work with business units and process experts to resolve master data issues

Why join Genpact
. Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation
. Make an impact - Drive change for global enterprises and solve business challenges that matter
. Accelerate your career Get hands-on experience, mentorship, and continuous learning opportunities
. Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
. Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.
Let&rsquos build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a %27starter kit,%27 paying to apply, or purchasing equipment or training.