Program Manager

Job Description

DESCRIPTION

At Amazon, we're working to be the most customer-centric company on Earth. To get there, we need talented, bright, and data driven people. If you'd like to help us build the place to find and buy anything online, this is your chance to make history.
Within Amazon's Workplace Health & Safety team, The Employee Safety Experience (ESE) team is seeking an analytical and detail-oriented candidate. This is an exciting opportunity to join a team in a huge growth area for Amazon. The vision of this team is to build an Amazon safety experience that is responsive to our employees needs and actionable by our leaders. One of the vertical of ESE is The Business and Program Analysis team with focus on providing technical guidance and thought leadership on all ESE programs from ideation through execution.
As part of the team, the Program Manager (PM) develop framework to measure the key performance indicators (KPIs) of the program coordinate with teams to prioritize work/tasks, manage timelines and deliverables of the programs, and partners with the tech team on data sources and development of dashboards. An ideal candidate is one who has robust project management skills, enjoys handling quantitative and qualitative information, performs critical thinking, identifying gaps/opportunities/focus areas to enhance the effectiveness of the program and/or propose solutions to improve safety culture.

Organization skills - Demonstrated ability to work independently, improve project and process efficiency to ensure on time and first-time right deliverables. The PM escalates problems or variances in the operating plan to the relevant owners and follows through on resolutions to ensure they are delivered. The PM coordinates with teams to prioritize work/tasks, manage timelines and deliverables of the team, and partners with the tech team on data sources and development of dashboards.

Communication skills - Demonstrated ability to effectively engage with business leaders, providing clear, concise communications on programs/proposals, conduct statistical analysis to validate the assumptions and hypotheses, recommends calculation methodologies to evaluate impact, and builds a communication framework.

Responsibilities include, but are not limited to:
. Develop performance metrics to assist with driving business results.
. Lead initiatives to identify and eliminate root causes of defects in order to drive efficiency
. Build strategies on the future state of program and ideate on key initiatives for program improvement.
. Work with technology teams to contribute towards development/ improvement of portals, dashboards and online tools including logic validation.
. Systematically escalate problems or variance in the operating plan to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
. Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met.
. Excellent communication, as you will be required to convey updates on issues, operational status and business drivers as needed throughout the activity cycle and during daily/weekly reviews.
. Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards on the key drivers of our business.
. Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.
. Prepare and deliver business reviews to the senior management team regarding progress and roadblocks
. Write comprehensive proposal/ presentation documents on program components.

Skills
. Strong project management skills
. Strong technical aptitude in understanding data and reporting insights
. Competent business and technical writing skills along with oral communication
. Experience with use of digital tools for project management, document control and data visualization (Advanced MS Excel proficiency, Sharepoint, Visio, Tableau/QuickSight)
. Working knowledge of Safety and Operations
. Strong analytical & interpersonal skills
. Attention to detail and organizational skills
. Mentors and trains team members to drive team efficiency

Key job responsibilities
Responsibilities include, but are not limited to:
. Develop performance metrics to assist with driving business results.
. Lead initiatives to identify and eliminate root causes of defects in order to drive efficiency
. Build strategies on the future state of program and ideate on key initiatives for program improvement.
. Work with technology teams to contribute towards development/ improvement of portals, dashboards and online tools including logic validation.
. Systematically escalate problems or variance in the operating plan to the relevant owners and teams and follow through on the resolutions to ensure they are delivered.
. Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met.
. Excellent communication, as you will be required to convey updates on issues, operational status and business drivers as needed throughout the activity cycle and during daily/weekly reviews.
. Own the design, development, and maintenance of ongoing metrics, reports, analyses, dashboards on the key drivers of our business.
. Enable effective decision making by retrieving and aggregating data from multiple sources and compiling it into a digestible and actionable format.
. Prepare and deliver business reviews to the senior management team regarding progress and roadblocks
. Write comprehensive proposal/ presentation documents on program components.

BASIC QUALIFICATIONS

- Bachelor's degree in any discipline
- 2+ years of professional work experience in data-driven business operations processes with focus on workplace safety
- Strong communication skills and ability to present in a clear and concise manner to all levels within the enterprise
- Advanced skills in MS Excel, working with large and complex datasets
- Experience gathering business requirements and developing dashboards to surface meaningful key performance indicators and actionable business intelligence to cross functional stakeholders
- Ability to analyze quantitatively, problem-solve, propose safety interventions

PREFERRED QUALIFICATIONS

- Demonstrated ability to effectively balance/prioritize issues.
- Lean Six Sigma Green Belt
- Strong relationship building/networking/interpersonal skills.
- Advanced ability to draw insights from data and clearly communicate them to the stakeholders and senior management as required.
- Basics understanding and experience in programming languages - QuickSight
- Be self-driven, and show ability to deliver on ambiguous projects with incomplete data

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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