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Deputy Manager

1 month ago

Mumbai, Maharashtra, India Adani Realty Full time
Job Description

Responsibilities

- Develop and implement strategies to enhance customer experience and satisfaction.
- Manage and resolve customer complaints and issues to ensure customer retention.
- Conduct regular customer interactions to understand their needs and preferences.
- Maintain updated knowledge of the real estate market trends and competitors.
- Prepare reports on customer feedback, satisfaction, and recommendations for management review.
- Organize customer events and engagement activities to strengthen relationships.
- Utilize CRM software to effectively manage customer interactions and data.
- Stay updated on company products, services, and offerings to provide accurate information to customers.
- Ensure compliance with company policies and procedures in all customer interactions.

Qualifications

- Minimum 5 years of experience in Customer Relationship Management within the Real Estate industry.
- Demonstrated track record of successfully managing client relationships and driving customer satisfaction.
- Experience in handling customer queries, resolving complaints, and providing solutions in a timely manner.
- Bachelor&aposs degree in business administration, Marketing, or related field.
- CRM Certification is preferred.