Customer Care Executive Jobs Opening in Nr manpower solution at Gurgaon-Others, Jaipur-Others, Gurgaon, JaipurLess
12 hours ago
Job Title: Customer Care ExecutiveLocation: Jaipur (Work From Office)Shift: Rotational Shifts (24x7)Interview Mode: VirtualRequirements:Excellent English communicationEducation: UG/GraduateExperience: Fresher or ExperiencedKey Responsibilities 1. Customer Interaction & Support Handle incoming and outgoing calls, emails, and chats to assist customers effectively. Listen carefully to customer queries and provide accurate and timely solutions. Respond politely and professionally to complaints, feedback, and requests. Guide customers through company products, services, and policies. 2. Issue Resolution & Complaint Handling Understand customer problems and provide step-by-step assistance. Escalate complex issues to supervisors or the relevant departments when necessary. Ensure that customer complaints are resolved within specified timelines. Maintain empathy and patience when dealing with difficult customers. 3. Order Processing & Service Support Assist customers with order placements, cancellations, returns, and refunds. Track and update customers regarding delivery status or service schedules. Coordinate with warehouse, logistics, and technical teams to ensure smooth operations. Ensure complete customer satisfaction from pre-sales to post-sales support. 4. Data Management & Reporting Maintain proper records of customer interactions, transactions, and complaints. Update customer databases with accurate information. Prepare daily, weekly, and monthly reports on customer feedback and issue trends. Share insights with management to improve products and services. 5. Cross-Selling & Upselling Promote relevant company products or services during customer interactions. Identify opportunities to generate leads and convert inquiries into sales. Support the sales team in achieving monthly revenue targets. Required Skills & Competencies Communication Skills – Excellent spoken and written communication in English and regional languages. Customer Handling Skills – Ability to remain calm, patient, and polite during interactions. Problem-Solving Ability – Proactive in identifying solutions and resolving customer concerns. Technical Knowledge – Familiarity with CRM tools, ticketing systems, or company-specific software. Multitasking & Time Management – Handle multiple queries simultaneously without compromising quality. Teamwork & Adaptability – Work effectively in collaboration with team members and other departments.More information about this Customer Care Executive JobPlease go through the below FAQs to get all answers related to the given Customer Care Executive jobWhat are the job requirements to apply for this Customer Care Executive job position? Ans: A candidate must have a minimum of 0 to 3 year experience as an Customer Care Executive What is the qualification for this job? Ans: The candidate can be a Graduate from any of the following: B.Com, BA, BBA/BBM, BCA What is the hiring Process of this job? Ans: The hiring process all depends on the company. Normally for an entry level, hiring the candidate has to go for Aptitude, GD (If they look for communication),Technical test and face to face interviews.This Customer Care Executive is a work from home job? Ans: No ,its not a Work from Home Job. How many job vacancies are opening for the Customer Care Executive position? Ans: There are immediate 1 job openings for Customer Care Executive in our Organisation.
B.Com, BA, BBA/BBM, BCA
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