Customer Support Intern

4 days ago

Noida India YourfriendlyHR Full time

Job Description

Location: Noida (Work from Office)

Type: Intern

What You'll Do

- Manage and maintain the customer database and CRM (MagicSlides) to ensure accuracy, proper segmentation, and effective engagement.
- Conduct cold calls, onboarding calls, and follow-ups with new and existing users.
- Respond to queries across email, chat, website, and phone professionally and promptly.
- Drive customer retention through regular check-ins, user education, and value-driven follow-ups.
- Track and report support metrics such as response time, query resolution, and follow-up rate.
- Identify upsell and cross-sell opportunities based on user behavior and needs.
- Communicate bugs, feedback, and user insights clearly to product and engineering teams.
- Keep internal records and CRM entries up to date to avoid loose ends.

What We're Looking For

- Excellent English communication skills, both verbal and written.
- Confident on calls, structured in follow-ups, and proactive in communication.
- Familiarity with tools such as HubSpot, Freshdesk, Notion, and Google Sheets.
- Organized, process-driven, and detail-oriented.

Why Join Us

- Work with a fast-moving startup at the forefront of AI productivity.
- High ownership, autonomy, and exposure to a global user base.
- Young, passionate team and a learning-first culture.
- Competitive compensation and startup perks.

Note: This is a paid internship.Skills: customer retention,customer support,communication skills,communication,database,customer,crm

  • Customer Support Executive

    1 week ago

    Noida, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support. Key Responsibilities - Handle inbound and...

  • Customer Support Executive

    1 week ago

    Noida, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key Responsibilities- Handle inbound and outbound...

  • Customer Support Executive

    2 days ago

    Noida, Uttar Pradesh, India, Ghaziabad TRDFIN Support Services Pvt Ltd Full time

    We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key ResponsibilitiesHandle inbound and outbound...

  • Customer Support Executive

    3 days ago

    Noida, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key Responsibilities- Handle inbound and outbound...

  • Customer Support Executive

    1 week ago

    Noida, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key ResponsibilitiesHandle inbound and outbound...

  • Customer Support Executive

    1 week ago

    Noida, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key ResponsibilitiesHandle inbound and outbound...

  • Customer Support Executive

    1 week ago

    Noida, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support. Key Responsibilities Handle inbound and...

  • Customer Support Executive

    1 week ago

    Noida, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key ResponsibilitiesHandle inbound and outbound...

  • Customer Support Executive

    1 week ago

    Noida, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support. Key Responsibilities Handle inbound and outbound...

  • Customer Support Executive

    1 week ago

    Noida, India TRDFIN Support Services Pvt Ltd Full time

    We are hiring enthusiastic and customer-focused individuals to join our team as Customer Support Executives for a leading global sportswear brand. This is an excellent opportunity for fresh graduates or candidates with prior international BPO voice experience to build a rewarding career in customer support.Key ResponsibilitiesHandle inbound and outbound...