Associate Analyst

What You ll Do Job Summary We are looking for a Communications Returns Tax Associate Analyst to join our fast-paced dynamic company This is a great opportunity for a candidate to work in an innovative environment and grow within our business The Associate Analyst will be responsible for identifying areas of improvement as well as serving an elite group of customers with highly complex returns as their primary point of contact Candidate must be highly driven detail oriented and proficient at balancing multiple priorities issues Relationship Management and Communication This role is specific to the Communications Returns offering where you will be providing service to taxpayers To succeed you must be comfortable taking ownership of your customer s overall satisfaction and you must be empathetic to customer needs Your understanding of the customer s needs will enable them to get the full benefit of Avalara s expertise and software enabling them to Self-Serve where possible Compliance is complex so your ability to set expectations and relay information in an easily understood manner is essential this includes potential escalations where clear and timely communication is imperative What Your Responsibilities Will Be Job Duties Prepare review and file multi-jurisdictional sales use business and occupation and gross receipts tax returns for monthly quarterly semi-annual and annual filings Manage a select group of customers as their primary point of contact Ability to research and resolve jurisdictional notices on behalf of customers Responsible for identifying and improving automation to serve our customers across a variety of market and tax verticals Communicate regularly and effectively with customers jurisdictions and other internal teams as part of research and resolution Perform QA related to sales and use tax content and form changes Manage workload to effectively meet deadlines Identify ways to improve process and or technology to better serve our customers Work collaboratively with all staff members and management What You ll Need To Be Successful Qualifications Preferred Qualifications Commerce Bachelor of Science Masters in Finance or Masters in Business Administration Experience with a Big 4 firm large corporate tax department of a multinational company or large ERP integration Technical skills Must-Have Proven experience with Microsoft Office including MS word MS Excel MS Outlook Good-to-Have Added advantage Knowledge of sales Use tax Experience with CRM software like Salesforce Experience in scheduling meeting using tools like Zoom Experience with tracking software like Atlassian Jira Confluence Experience in working with onsite teams Soft Skills Must-Have Very good written oral language skills in English Efficient team player and learn on the job itself Ability to interact professionally with employees and customers Work collaboratively with willingness to listen and work in fast paced challenging environment Adaptability initiative and problem-solving capabilities Good-to-Have Added advantage Experience with Product based company Experience with SaaS based solutions How We ll Take Care Of You Total Rewards In addition to a great compensation package paid time off and paid parental leave many Avalara employees are eligible for bonuses Health Wellness Benefits vary by location but generally include private medical life and disability insurance Inclusive culture and diversity Avalara strongly supports diversity equity and inclusion and is committed to integrating them into our business practices and our organizational culture We also have a total of 8 employee-run resource groups each with senior leadership and exec sponsorship What You Need To Know About Avalara We re defining the relationship between tax and tech We ve already built an industry-leading cloud compliance platform processing over 54 billion customer API calls and over 6 6 million tax returns a year Our growth is real - we re a billion dollar business - and we re not slowing down until we ve achieved our mission - to be part of every transaction in the world We re bright innovative and disruptive like the orange we love to wear It captures our quirky spirit and optimistic mindset It shows off the culture we ve designed that empowers our people to win We ve been different from day one Join us and your career will be too We re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company we don t want people to fit into our culture but to enrich it All qualified candidates will receive consideration for employment without regard to race color creed religion age gender national orientation disability sexual orientation US Veteran status or any other factor protected by law If you require any reasonable adjustments during the recruitment process please let us know