Customer Support Agent

2 weeks ago


Hyderabad, Telangana, India Flutter Entertainment Full time
Job Description

About Flutter Entertainment

Flutter Entertainment is a global leader in sports betting, gaming, and entertainment, with annual revenues of $11.7 Bn and a customer base of over 12 million players (in 2023) driven by a portfolio of iconic brands, including Paddy Power, Betfair, FanDuel, PokerStars, Junglee Games and Sportsbet.

Listed on both the New York Stock Exchange (NYSE) and the London Stock Exchange (LSE), Flutter was recently included in TIME&aposs 100 Most Influential Companies of 2024 in the &aposPioneers&apos section. Our ambition is to transform global gaming and betting to deliver long-term growth and a positive, sustainable future for our sector.

Working at Flutter is a chance to work with a growing portfolio of brands across a range of opportunities. We will support you every step of the way to help you grow. Just like our brands, we ensure our people have everything they need to succeed.

FLUTTER ENTERTAINMENT INDIA

Our Hyderabad office, located in one of Indias premier technology parks is the Global Capability Center for Flutter Entertainment. A center of expertise and innovation, this hub is now home to over 780+ employees working across Customer Service Operations, Data and Technology, Finance Operations, HR Operations, Procurement Operations, and other key enabling functions.

We are committed to crafting impactful solutions for all our brands and divisions to power Flutter&aposs incredible growth and global impact. With the scale of a leader and the mindset of a challenger, were dedicated to creating a brighter future for our customers, colleagues, and communities.

Overview Of The Role

We are seeking a dedicated and proactive Customer Care Agent to join our growing team. The ideal candidate will have excellent communication skills, a strong sense of empathy, and a commitment to providing top-rate customer service. As a Customer Care Agent, you will be the frontline of our support team, assisting customers with their inquiries and ensuring a positive experience with our services.

KEY RESPONSIBILITES

- Respond to Customer Inquiries: Handle customer inquiries via email and chat in a timely and professional manner.
- Resolve Issues: Provide solutions to customer issues and escalate complex problems to higher-level support when necessary.
- Maintain Records: Accurately document customer interactions and issues in the companys system.
- Knowledge Sharing: Keep updated with product knowledge and service offerings to provide accurate information to customers.
- Follow Procedures: Adhere to company policies, procedures, and regulatory requirements in all interactions.

TO EXCEL IN THIS ROLE, YOU WILL NEED TO HAVE

Experience: Minimum of 1-2 years in a customer support role,

Skills: -

- Strong verbal and written communication abilities.
- Proficiency in English;
- Excellent problem-solving skills and attention to detail.
- Ability to handle stressful situations with a calm and positive attitude.
- Team worker with a client-centered mentality.
- Join our team and help us provide exceptional service to our valued customers while advancing your career in a supportive and dynamic environment.

Benefits We Offer

- Access to Learnerbly, Udemy , and a Self-Development Fund for upskilling.
- Career growth through Internal Mobility Programs .
- Comprehensive Health Insurance for you and dependents.
- Well-Being Fund and 24/7 Assistance Program for holistic wellness.
- Hybrid Model : 2 office days/week with flexible leave policies, including maternity, paternity, and sabbaticals.
- Free Meals, Cab Allowance , and a Home Office Setup Allowance.
- Employer PF Contribution , gratuity, Personal Accident & Life Insurance.
- Sharesave Plan to purchase discounted company shares.
- Volunteering Leave and Team Events to build connections.
- Recognition through the Kudos Platform and Referral Rewards .

WHY CHOOSE US

Flutter is an equal-opportunity employer and values the unique perspectives and experiences that everyone brings. Our message to colleagues and stakeholders is clear: everyone is welcome, and every voice matters. We have ambitious growth plans and goals for the future. Here&aposs an opportunity for you to play a pivotal role in shaping the future of Flutter Entertainment India

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