Customer Service Agent

2 weeks ago


Hyderabad, Telangana, India DAZN Full time

b Job Title Customer Service Agent SME Location Hyderabad India Schedule Full-Time Permanent Team Customer Service Department Operations What s your new role about Disrupting an industry is an ambitious challenge We are playing more hours of live sport than any other broadcaster anywhere in the world and we are on a journey to change the game for sports fans We are committed to bringing sport to fans in an affordable accessible and flexible way Our Customer Service team is key to DAZNs success Join DAZN as a customer service agent to deliver a World class experience to all DAZN customers globally working in a 24 7 environment in our Hyderabad office You will be the first touchpoint for our users and will use your excellent customer service skills to enhance DAZNs reputation as the number one live sport destination This role will be based in our brand new Hyderabad office Join us in Indias beautiful City of Pearls and bring your ambition to life Benefits will include access to DAZN an annual performance related bonus family friendly community free access for you and one other to our workplace mental health platform app Unmind learning and development resources and access to our internal speaker series and events As a Customer Service Agent youll have the opportunity to Build your customer service skills by being a first point of contact for DAZN customers Complete our customer service training programme Gain broader business experience by working with multiple global teams Work on DAZNs customer retention strategy Provide valuable feedback to improve the customer experience Build data and performance skills by ensuring KPI and SLA adherence Be part of an inclusive and dynamic customer service team Own customer issuesYou will be successful in this role if you have Atleast 2 years of experience in a Customer Support as SME or part of support to agents Experience working under pressure with the flexibility to meet the requirements of a 24 7 365 day per year operations team Previous experience using Zendesk An interest in global sportsHere s a little more about us At DAZN we bring ambition to life We are innovators game-changers and pioneers So if you want to push boundaries and make an impact DAZN is the place to be As part of our team you ll have the opportunity to make your mark and the power to make change happen We re doing things no-one has done before giving fans and customers access to sport anytime anywhere We re using world-class technology to transform sports and revolutionize the industry and we re not going to stop DAZN VALUES - THE HOW IN WHAT WE DO AMBITIOUS - people who want to make a big impact and drive DAZN forward INVENTIVE - people with bright ideas who deliver great new experiences for our customers - and improvements for our business People who come up with better simpler ways of doing things PASSIONATE - people who are proud of our product our content and our business - and love to shout about it People who love what they do and show commitment every day BRAVE - people who take difficult decisions to help us focus on improving DAZN our performance and our results SUPPORTIVE - people who know that we achieve more as a team than as individuals People value inclusion and look out for each other helping their colleagues enjoy their work and develop their careers People who consider others before making decisions At DAZN we are committed to fostering an inclusive environment that values equality and diversity where everyone can contribute and have their voices heard This means hiring and developing talent across all races ethnicities religions age groups sexual orientations gender identities and abilities Everyone has the opportunity to make change and impact our DEI journey by joining our ERGs Proud DAZN Women DAZN Disability DAZN and ParentZone If youd like to include a cover letter with your application please feel free to Please do not feel you need to apply with a photo or disclose any other information that is not related to your professional experience Our aim is to make our hiring processes as accessible for everyone as possible including providing adjustments for interviews where we can We look forward to hearing from you


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