RepIndia - Content Moderator (0-1 yrs)

7 days ago


DelhiDelhi NCRGurgaonGurugramNoida, India Online Reputation Management Pvt. Ltd. Full time

Experience : 0-1 Year Work Week : 5 Days Location : Saket, Delhi Shift: Rotational (Day+Night) - Review and approve ORM team outputs (customer query responses, brand engagement messages, reports,sentiment analysis, and case resolutions) before publishing. - Audit ORM tickets, social media responses, and review site interactions to ensure tone, grammar, and brand guidelines are met. - Maintain a quality checklist and scoring sheet to track team performance and identify improvement areas. - Collaborate with ORM Managers and Team Leads to ensure feedback is implemented and processes are optimized. - Monitor adherence to SLAs (Service Level Agreements) and ensure timely escalations for critical cases. - Provide constructive feedback to improve quality standards. - Maintain updated knowledge of brand guidelines, digital etiquette, and platform-specific requirements.


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