RepIndia - Content Moderator (0-1 yrs)

3 weeks ago

DelhiDelhi NCRGurgaonGurugramNoida, India Online Reputation Management Pvt. Ltd. Full time

Experience : 0-1 Year

Work Week : 5 Days

Location : Saket, Delhi

Shift: Rotational (Day+Night)

- Review and approve ORM team outputs (customer query responses, brand engagement messages, reports,sentiment analysis, and case resolutions) before publishing.

- Audit ORM tickets, social media responses, and review site interactions to ensure tone, grammar, and brand guidelines are met.

- Maintain a quality checklist and scoring sheet to track team performance and identify improvement areas.

- Collaborate with ORM Managers and Team Leads to ensure feedback is implemented and processes are optimized.

- Monitor adherence to SLAs (Service Level Agreements) and ensure timely escalations for critical cases.

- Provide constructive feedback to improve quality standards.

- Maintain updated knowledge of brand guidelines, digital etiquette, and platform-specific requirements.

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