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AR Calling

4 weeks ago

Mumbai, Maharashtra, India Axis Services Full time
Job Description

Key Responsibilities:

- Call insurance companies (outbound calls) to follow up on pending or denied claims.
- Analyze and understand EOBs (Explanation of Benefits) and denial codes.
- Take appropriate actions such as appeals, re-submissions, or escalations.
- Meet daily/weekly productivity targets and quality benchmarks (accuracy 95%).
- Update internal billing systems with clear and concise notes on claim status.
- Follow HIPAA guidelines and client-specific protocols during interactions.
- Coordinate with the team and supervisors for escalations or complex cases.

Eligibility Criteria:

- Education: Any graduate (Life Sciences or Healthcare background preferred).
- Experience:
- Freshers with excellent communication skills are welcome.
- Experienced candidates (13 years) in AR Calling / Denial Management preferred.
- Communication Skills: Excellent spoken English with a neutral or US accent.
- Technical Skills: Basic knowledge of MS Excel, medical billing software (e.g., Kareo, Athena, NextGen), and EMR/EHR systems.