Tech lead

1 week ago

Coimbatore India Cognizant Full time

Job Description Job Summary We are seeking a Tech Lead with 5 to 7 years of experience to join our team in a hybrid work model. The ideal candidate will have expertise in ITIL V4 Service Now Mainframe Utilities and Unix. Experience in Asset & Wealth Management is a plus. This role involves overseeing technical projects ensuring efficient service delivery and contributing to the companys success. Responsibilities - Lead the design and implementation of IT solutions using ITIL V4 and Service Now to enhance service delivery and operational efficiency. - Oversee the maintenance and optimization of Mainframe Utilities to ensure seamless business operations. - Provide technical expertise in Unix environments to support system stability and performance. - Collaborate with cross-functional teams to align IT services with business objectives and drive innovation. - Analyze and resolve complex technical issues to minimize downtime and improve user satisfaction. - Develop and implement best practices for IT service management to ensure compliance with industry standards. - Mentor and guide junior team members to foster a culture of continuous learning and improvement. - Coordinate with stakeholders to gather requirements and deliver solutions that meet business needs. - Monitor system performance and implement enhancements to improve efficiency and effectiveness. - Ensure the security and integrity of IT systems by implementing robust security measures. - Participate in strategic planning to align IT initiatives with organizational goals and objectives. - Contribute to the development of IT policies and procedures to ensure consistency and quality in service delivery. - Stay updated with emerging technologies and trends to drive innovation and maintain competitive advantage. Qualifications - Possess in-depth knowledge of ITIL V4 and its application in service management. - Demonstrate proficiency in using Service Now for IT service automation and management. - Have extensive experience with Mainframe Utilities and their role in enterprise environments. - Show strong expertise in Unix systems and their administration. - Experience in Asset & Wealth Management is desirable. - Exhibit excellent problem-solving skills and the ability to work under pressure. - Have strong communication and interpersonal skills to collaborate effectively with diverse teams. Certifications Required ITIL V4 Foundation Certification Service Now Certified System Administrator

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