HPC Network Engineer

Job Description

The High-Performance Computing Network Engineer is primarily responsible for the overall health and maintenance of storage technologies in our managed services customer's environments. Our Network Engineers are a valued member of the Managed Services Infrastructure Practice responsible for Tier 3 incident management, service request management and change management infrastructure support for all Managed Services customers.

Key Responsibilities

- Provide enterprise-level operational support to Managed Services customers for incident, problem, and change management activities
- Plan and perform maintenance activities
- Assess customer environments for performance and design issues and propose resolutions
- Work across technical teams to troubleshoot complex infrastructure issues
- Create and maintain detailed documentation
- Serve as a subject matter expert and escalation point for storage technologies
- Work with vendors to resolve storage issues
- Communicate with customers and internal team with transparency
- Participate in on-call rotation
- Completion of training and certification as assigned to further skills and knowledge

Skills Required

- Bachelors degree or equivalent Information Systems or related field. Unique education, specialized experience, skills, knowledge, training, or certification may be substituted for education
- 5+ years of expert level experience managing Network infrastructure in high-performance computing environments
- Experience configuring, maintaining and troubleshooting Nvidia/Mellanox (Cumulus OS) switches required
- Strong knowledge of Kubernetes and its networking components (CNI, Service Mesh, etc.)
- Understanding of VPNs, Load Balancers, VPCs, and hybrid cloud networking
- Experience with both ethernet and InfiniBand networking
- 1+ years working with monitoring platforms; Elastic Observability is a bonus
- 1+ years working with an enterprise ITSM system Service Now is a bonus
- Familiarity with high-performance computing (HPC) schedulers (e.g., SLURM, PBS, Torque) and their interaction with data storage systems
- Experience with network containerization (Docker, Singularity) in an HPC context for data processing and application deployment
- Solid working knowledge or Linux and Python scripting a plus
- Previous experience with network automation tools such as Ansible, Puppet, or Chef a plus
- Experience with machine learning or data science workflows in HPC environments a plus
- Managed Services or consulting experience is required
- Strong background with customer service
- High level problem-solving and communication skills
- Strong oral and written communications skills
- Related network certifications are a bonus

Why AHEAD:

Through our daily work and internal groups like Moving Women AHEAD and RISE AHEAD, we value and benefit from diversity of people, ideas, experience, and everything in between.

We fuel growth by stacking our office with top-notch technologies in a multi-million-dollar lab, by encouraging cross department training and development, sponsoring certifications and credentials for continued learning.

USA Employment Benefits include

- Medical, Dental, and Vision Insurance
- 401(k)
- Paid company holidays
- Paid time off
- Paid parental and caregiver leave
- Plus more See benefits https://www.aheadbenefits.com/ for additional details.

The compensation range indicated in this posting reflects the On-Target Earnings (OTE) for this role, which includes a base salary and any applicable target bonus amount. This OTE range may vary based on the candidates relevant experience, qualifications, and geographic location.

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