[Only 24h Left] Banquet Manager

3 weeks ago

Belgaum, India The Veloria Grand Full time

Banquet Manager - The Veloria Grand (Bengaluru) Location: Bengaluru, India (may support launches in other cities) Reports to: Venue General Manager / Head of Operations Type: Full-time 6-day roster Weekends & late shifts expected Role Overview Own end-to-end banquet operations-from BEO governance to flawless floor execution-so every event runs on time, on spec, and on budget. You'll coordinate Sales, Catering, and Kitchen, lead the banquet team, control costs, and deliver a Guest-First experience that drives repeat business. Key Responsibilities: Event Planning & Client Success - Run weekly BEO meetings; validate specs, dependencies, and change-control. - Anticipate manpower, layout, AV, and supply needs from BEOs & forecasts. - Be the client's on-ground owner: pre-con, show-rounds, live updates, post-event debriefs. Floor Operations & Set-ups - Ensure venues are set 100% to spec ahead of doors: layout, signage, AV checks, hygiene. - Coordinate live service with Kitchen, Stewarding, and Vendors; resolve issues in real time. - Conduct room inspections and quality walks before every event. Team Leadership & Scheduling - Recruit, onboard, train, and coach banquet associates & captains. - Build smart rosters to hit service standards while meeting labor budgets. - Drive daily briefings, upsell playbooks, and safety/toolbox talks. Inventory, Vendors & Compliance - Track linen, chinaware, glassware, equipment; lead quarterly stock-takes. - Raise PRs/POs for banquet supplies; verify deliveries and quality. - Enforce FSSAI hygiene, fire & safety SOPs; maintain incident logs and CAPA. Financials & Reporting - Control banquet labor % and consumables; reduce breakage/wastage. - Validate banquet revenue postings; sign-off event P&L and variance notes. - Submit daily flash, weekly forecast, and month-end reports on time. Success Metrics (KPIs) - On-time set-ups: 98% - BEO accuracy (no last-minute fixes): 99% - Guest CSAT / NPS: 60 (or equivalent 4.6/5 avg) - Banquet labor cost: 18-22% of banquet revenue (event-mix dependent) - Breakage/wastage: 0.5% of consumption value - Compliance: 0 major safety or hygiene non-conformities Must-Have Qualifications - 5-8 years in Banquets/Event Ops with 2+ years in a supervisory/manager role. - Proven delivery of 500-1,500 pax events (weddings/conferences/corporate). - Deep BEO mastery; confident with layouts, AV basics, and live-event controls. - Working knowledge of F&B service, FSSAI hygiene standards, and vendor coordination. - Tools: MS Excel/Sheets, basic PMS/POS/Inventory systems. Good-to-Have - Pre-opening experience; multi-venue ramp-ups. - HACCP/Food Safety exposure; first-aid/fire safety certification. - Upselling/program experience (packages, add-ons, AV). Work Schedule - Six-day week; evenings, weekends, and festive seasons are peak periods. - Compensatory offs as per policy; blackout dates during high season What We Offer - Competitive salary + performance-linked incentives per event. - Fast-growing brand with clear advancement to Senior Banquet Manager / Venue GM. How to Apply: Share your CV with subject "Banquet Manager - Bengaluru" to

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