Assistant Manager

5 days ago


Panipat Haryana, India Max Life Insurance Full time

Career OpportunitiesJob Code IJP-Asst Mgr Customer EngagementPositionAsst Mgr - Customer EngagementNo of Positions1DepartmentOperationsFunctionField OperationsReporting toManager - Customer EngagementBand5ALocationPanipatLast date of submissionKey Responsibilities Managing office administration assets and upkeep of the same Agents Contracting New Business Processing Banking of Initial Renewal Premium Managing Petty cash vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life Claims processing Handling compliance issues Audit Rating Measure of Success Service to Delight-NPS-90 3 days TAT Customer Engagement - 70 Surrender Retention - 70 NPS-90 100 Banking with 24 hours Vendor payment TAT should be 10 days Surrender Requests1 100 Accuracy of POS requests 100 Accuracy of Customer service Zero Day upload of POS Claims Docs in FTP server Audit rating 2 Service to Recruitment-100 Service to Sales Agency Cat -100 Persistency-90 Freelook to retain-45 Desired qualifications and experience Graduate Post-Graduate in any discipline 2-3 years experience handling front end customer services Knowledge of service quality is required Knowledge and skills required Must be highly customer centric Excellent communication skills Good co-ordination skills Data management on Excel should be good Career OpportunitiesJob Code IJP-Asst Mgr Customer EngagementPositionAsst Mgr - Customer EngagementNo of Positions1DepartmentOperationsFunctionField OperationsReporting toManager - Customer EngagementBand5ALocationPanipatLast date of submissionKey Responsibilities Managing office administration assets and upkeep of the same Agents Contracting New Business Processing Banking of Initial Renewal Premium Managing Petty cash vendor payments Retention of Surrender Requests Execution of all Service Requests - Post Policy Issuance Reverting on customer queries and complaints Maintaining high NPS Scores Life Claims processing Handling compliance issues Audit Rating Measure of Success Service to Delight-NPS-90 3 days TAT Customer Engagement - 70 Surrender Retention - 70 NPS-90 100 Banking with 24 hours Vendor payment TAT should be 10 days Surrender Requests1 100 Accuracy of POS requests 100 Accuracy of Customer service Zero Day upload of POS Claims Docs in FTP server Audit rating 2 Service to Recruitment-100 Service to Sales Agency Cat -100 Persistency-90 Freelook to retain-45 Desired qualifications and experience Graduate Post-Graduate in any discipline 2-3 years experience handling front end customer services Knowledge of service quality is required Knowledge and skills required Must be highly customer centric Excellent communication skills Good co-ordination skills Data management on Excel should be good


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