Service Coordinator

3 weeks ago

Delhi, India Asian Paints Full time

Job Description

Role & responsibilities

The Service coordinator is an Executive level-I in the Asian Paints Ess Ess Bath Division Unit whose prime responsibilities are to maintain Customer Satisfaction score by working in close coordination with the Sales Team.

To handle customer complaints and ensure resolution;

Guiding Technicians for non-solvable complaints on their own.

Visiting consumers site along with Technicians on random basis to understand their ways of working.

Quality of complaint closure

Extensive travel of 16-20 days in a month

Managing Set of Technicians

Market Visit - Dealer Visit and Consumer Site visit

Plumber Meets - To brief on Function and Technicality of New Products on recently launched, on existing products - Product features - Collecting feedback and plumbers requirement Shop Meets as per sales team requests in various towns of the division.

Product Panel display - at distribution/dealer/sub-dealer's counter and at all show rooms - Allotting Technicians and monitoring the completion of this activity within the set SLA

Training to SO newly inducted

Accompanying Sos in business meetings, whenever required

He may be allotted any additional responsibility necessitated at the unit

Job is transferable from one division to another division, as per company's requirement.

Preferred Candidates- Bath ware Industry/Division

Role:Customer Success,Service & Operations - Other

Industry Type:Retail

Department:Customer Success,Service & Operations

Employment Type:Full Time, Permanent

Role Category:Customer Success, Service & Operations - Other

Education

UG:Any Graduate

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