Specialist Language

Job Category Financial Planning and Analysis Role Purpose The Language Specialist role is responsible to translate interprets assist with the Language to assist the team and complete the required set of activities as desired from the profile this position is part of The larger scope of work will be defined as per the requirements of the profile though the main requirement is to provide assistance in regard to the language proficiency Key Accountabilities Responsible for the collections process to include - a Effective regular follow up with customers for outstanding receivables b All aged 90 past due items are addressed regularly and escalated c Ensuring processes and procedures are followed regarding customer contacts adhering to the process policy legal requirement reviewing collection data and allocating resources as needed d Proactively inform any customer issues and escalation e Issues identified mistakes are not repeated Responsible for billing the hotel for monthly fee Develop maintain relationship with hotels - Listen to and communicate with customer to obtain all required information necessary to determine and address their specific needs tactfully explain why if service cannot be provided Responsible for reconciliation for customers research for unapplied cash preparation of accurate reports as when required Accurate correct statement reports data is provided to internal external customers within time lines assigned Responsible for timely responses to internal external customers Ensure all customer records are kept up to date call logs conversations in People Soft and all maintenance processes are documented and filed as agreed Backup plan during leaves and assisting other members during the leaves - Ensuring all reports queries are addressed as per timelines Ensuring other portfolios responsibilities are managed as and when asked or assigned upon Key Skills Experiences Education Associate Degree or Bachelor s Degree in a relevant field of work or an equivalent combination of education and work-related experience Experience A minimum of 3-4 years progressive work-related experience with demonstrated proficiency and understanding in one or more functions related to the position Technical Skills and Knowledge Demonstrated intermediate level knowledge of PeopleSoft or other enterprise financial systems and Microsoft Office Outlook Word Excel Demonstrated effective verbal and written Japanese English communication skills Demonstrated proficiency in recognizing and resolving problems or inconsistencies in transactions and systems Ability to influence and negotiate resulting in positive customer payment decisions About Us At IHG we ve made a promise As one of the world s leading hotel groups we re here to deliver True Hospitality for Good Making our guests and colleagues feel welcome cared for recognised and respected - wherever they are in the world Want to be part of the journey About the Team Who we are At IHG Hotels Resorts we work together to deliver True Hospitality for Good on a global scale With corporate offices and over 6 000 hotel destinations worldwide a career at IHG is the perfect way to broaden your horizons You ll experience our unique culture and brilliant colleagues who will support and inspire you With a host of corporate opportunities to choose from wherever you are on your career journey and whatever you want to achieve there s Room for You at IHG Over recent years we ve transformed our company We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests owners love We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity That s why here at IHG we give our colleagues flexibility and balance - working in a hybrid way blending office and remote working collectively We recognise that every role is different that s why leaders work with teams to determine how and when they collaborate We provide a wide range of benefits designed to help you live your best work life These include impressive room discounts across our many properties recharge days and volunteering days throughout the year Through our myWellbeing framework we are committed to supporting wellbeing in your health lifestyle and workplace We offer a unique and inclusive culture where there is always Room for You to belong grow and make a difference Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work IHG Hotels Resorts provides equal employment opportunities to applicants and employees without regards to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other category protected by applicable laws We promote a culture of trust support and acceptance Always welcoming different backgrounds experiences and perspectives