Instahelp - Senior Category Manager - Chennai

9 hours ago

Chennai Tamil Nadu, India Urban Company Limited Full time

Senior Category Manager Urban Company Urban Company is a technology platform offering customers a variety of services at home Customers use our platform to book services such as beauty treatments haircuts massage therapy cleaning plumbing carpentry appliance repair painting etc all delivered in the comfort of their home and at a time of their choosing We promise our customers a high-quality standardized and reliable service experience To fulfill this promise we work closely with our hand-picked service partners enabling them with technology training products tools financing insurance and brand helping them succeed and deliver on this promise Urban Company started as UrbanClap in November 2014 when its founders Abhiraj Raghav and Varun realized that the home services industry was predominantly unorganized fragmented and offline Customers found it challenging to avail quality services conveniently and service professionals were struggling to make ends meet having to rely upon several middlemen contractors and local aggregators The founders felt that the industry was ripe for disruption and launched Urban Company with three key principles in mind - 1 Customer love Build a platform that offers truly delightful and differentiated services 2 Partner empowerment Build a deep full-stack partnership with service partners helping improve their earnings and overall livelihood 3 Technology first Bring innovation and technology to an age-old industry What You ll Do The most common question asked is What does a typical day in the life of an SCM look like To answer that in brevity no two days will be the same for you in this role First focus is operational excellence for your set of cities - this involves selection and training of new partners and improving current partners quality This is the crux and main focus of the role It is an operations-heavy role You will also be expected to take charge of key central growth tracks for the category over time Projects focused on improving quality and service excellence Projects focused on improving offerings and innovation Collaboration with cross-functional teams to ensure swift and robust execution You are the owner of the business entrusted to you and you have a direct influence on how the business shapes up We are looking for folks who have a high ownership mindset and love operational excellence What We Need Minimum 2-4 years of experience in an ops-related consulting strategy role Demonstrated leadership of teams and projects - the ability to influence and lead Someone who understands great things gets built by both smarts AND hard work What can you expect A great work environment with massive ownership and growth opportunities Work closely with strong leaders who are amongst the best in the country when it comes to operational excellence and consumer obsession A lot of freedom and ownership to propose and change the way we do things We still believe it is Day 0 and are hungry to improve and change Growth opportunities within UC via our robust internal mobility program At Urban Company we are committed to providing equal and fair opportunities in employment and creating an inclusive work environment We endeavor to maintain a work environment free from harassment based on age colour physical ability marital status parental status ethnic origin religion sexual orientation or gender identity

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