Senior Manager, Program Management, Trust Sensitive Content and Intelligence

Job Description

DESCRIPTION

Revolutionize the Future of AI: Voice, Vision, and Trust at Amazon

Are you ready to shape the future of AI and transform how millions interact with technology Are you passionate about how AI evolves responsibly innovating for customers while maintaining a high bar for customer trust

Imagine being at the helm of innovation where Amazon digital products, Alexa's voice services, Echo's ambient computing, and computer vision technology converge. As our Responsible AI (RAI) Senior Manager for Programs and Operations, you'll be the driving force behind AI experiences that millions of customers experience every day.

You will be the single threaded leader for programs and operations leading teams across 2 locations. You will lead several complex programs across trust and privacy - enabling continuous improvements to our trust related ML models, creating and maintaining golden data sets for evaluations, red teaming, incident monitoring and support, and customer feedback monitoring.

This isn't just any program or operations role - it's a chance to pioneer the next generation of intelligent systems that will become an integral part of daily life for millions. You'll be a key leader in the evolution of AI solutions that are not just smart, but trustworthy.

Your playground The thrilling intersection of voice AI, computer vision, and trust & safety. Your mission To create AI experiences that are so intuitive, so helpful, and so secure that they'll be magic for our customers. You'll lead teams in pushing the boundaries of what's possible, all while ensuring that safety, privacy and trust remain at the core of everything we do. It's a balancing act of innovation and responsibility that only the best can master.

Key job responsibilities
. Strategic Leadership: Define and drive the strategic roadmap for Responsible AI operations programs across AI-powered features across voice, vision, and trust domains. Drive organizational transformation initiatives to optimize operational efficiency and scale. Lead cross-functional collaboration with Engineering, Science, Policy, and other stakeholder teams.

. Team Leadership and Development: Lead and mentor multiple teams of content specialists, quality analysts, and program managers. Drive career development and succession planning across the organization. Foster a culture of innovation, continuous learning, and operational excellence. Define the organizational structure and bandwidth allocation strategies across global sites.

. Technical and Operational Excellence: Create comprehensive operational frameworks for AI model improvement and validation. Drive strategic initiatives across model training, red teaming, and incident management. Define and track key performance indicators for operational effectiveness.

. Innovation and Process Transformation: Drive automation and tooling strategies to enhance operational efficiency. Lead the development of new operational capabilities for emerging AI technologies. Champion process improvements through data-driven decision making. Establish best practices and standards Responsible AI operations.

. Business Impact and Stakeholder Management: Own and influence key operations metrics related to trust, safety, and customer experience. Drive Operations business reviews and strategic planning with senior leadership. Manage relationships with key stakeholders across Amazon organizations. Lead budget planning and resource allocation for the operations organization.

BASIC QUALIFICATIONS

- 10+ years of program management and operations experience or similar functions
- Masters degree
- Experience leading large teams of 50+ members
- Proven track record of taking ownership and delivering results
- Experience working with technical teams to design and develop features in internal-customer facing products
- Demonstrated ability to identify and solve ambiguous problems. In particular, identifying customer needs and inventing new ways to meet those needs.
- Excellent communication (verbal and written) and collaboration skills that enable you to earn trust at all levels

PREFERRED QUALIFICATIONS

- Experience building program and operations roadmaps adapt rapidly to business needs
- Experience implementing repeatable processes and driving automation or standardization
- Awareness of ML and LLMs with a high degree of curiosity to learn new knowledge

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.

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