Business Support Associate

At NTT DATA we know that with the right people on board anything is possible The quality integrity and commitment of our employees are key factors in our company s growth market presence and our ability to help our clients stay a step ahead of the competition By hiring the best people and helping them grow both professionally and personally we ensure a bright future for NTT DATA and for the people who work here NTT DATA Inc currently seeks a BPO Business Support Associate to join our team in Chennai India We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift proficient and friendly manner The Customer service associate will be instrumental in addressing queries concerns and service issues by communicating in a professional positive manner You will apply your multitasking skills by listening and responding to customer via Chat Emails navigating computers documentation simultaneously Should have the ability to swiftly gain customer confidence and trust To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator Top candidates are detail-oriented motivated and have excellent people skills Position s General Duties and Tasks We are looking for an outgoing Customer service associate to assist our customers with product inquiries in a swift proficient and friendly manner The Customer service associate will be instrumental in addressing queries concerns and service issues by communicating in a professional positive manner You will apply your multitasking skills by listening and responding to customer via Chat Emails navigating computers documentation simultaneously Should have the ability to swiftly gain customer confidence and trust To ensure success in this position you will have the ability to maintain a sound knowledge of products and services and be an effective communicator Top candidates are detail-oriented motivated and have excellent people skills In these roles you will be responsible for Providing front-line Customer service to Policyholders beneficiaries agents and internal customers via Chat email Ensuring customer satisfaction and strive to meet service standards Providing Outstanding customer service Processing and logging incoming chats emails into the CRM system Identifying customer needs Forwarding and escalating inquiries to relevant individuals and departments Communicating effectively and professionally with both internal and external customers to resolve questions and issues Developing and maintaining a solid working knowledge of the insurance industry and of all products services and processes performed by the team Collaborating with management or other team members as appropriate to proactively address service issues and concerns Analyse and clear inquiries of the Team and address it appropriately Reaching out to various stakeholders for any further inquiry Coordinating training and mentoring activities for new team members Maintaining confidentiality of information Performing other duties as the need arises Required Skills for this role include Candidate should have a minimum of 2 years experience in Chat support that required you to work regularly scheduled shifts Possesses excellent verbal and written communication skills Proficient experience using a computer with Windows PC applications that required you to use a keyboard navigate screens and learn new software tools 2 months of experience in a role that required attention to detail accuracy and accountability for your work product 2 months of experience in a role that required you to communicate verbal written effectively in a professional office setting Typing speed of 35 wpm Ready to work in complete night shifts Any Graduation with English as a compulsory subject Ability to sit at a desk remote for extended periods Proficient with MS Office suites and leading CRM tools such as Salesforce Preferred Skills include Previous insurance industry experience that required knowledge of Life insurance and annuity policies where you handled interactions chat email from customers inquiring about payments policy information or claims Required schedule availability for this position is Monday-Saturday 6 00 PM to 4 00 AM IST The shift timings can be changed as per client requirements Additionally resources may have to do overtime basis business requirement