Service Delivery Specialist

2 weeks ago


Chennai, Tamil Nadu, India Capgemini Full time
Job Description

Job Description

Leads the delivery of Client focused procurement services and continuously strives to improve them. Participates in meeting service KPIs executing diverse and time-sensitive activities, considering compliance, quality and efficiency of delivery. Develops business intimacy with local Stakeholders.May lead and/or provides support to other team members in resolving operational issues within own process expertise.

Job Description - Grade Specific

Role Overview: Provides services according to the Service Delivery scope to meet specific KPIs Supports delivery of Procurement services into the Business Maintains a proactive working attitude towards the Client Has basic knowledge of the Stakeholder community within the work perimeter Manages relationships with Stakeholders Understands P2P processes Has knowledge about cross-functional work Monitors process adherence across work perimeter and escalates as needed Coordinates/supports junior professionals in process adherence and problem solving Identifies, reports and participates in process improvements implementationGeneral Responsibilities / Accountabilities: Ensures the daily activities are fulfilled properly and timely in accordance with procedures and KPI targets Demonstrates knowledge of processes and procedures relevant to the function Accountable for process compliance within the work perimeter Responsible for a customer focused service towards the client, reacting to client requests and queries in a timely fashion Responsive to local Stakeholders in solving day-to-day activities Provides subject matter expertise as needed by other team members Supports junior professionals in day-to-day activities Helps the team to achieve common goals Acts to overall procurement policies and processes Continually strives to simplify, standardize and improve processes Continually seeks out ways to improve Client satisfaction Proactively shares knowledge on on P2P and Service Delivery procedures with other servise delivery team members Supports transformation projects activites

Skills (competencies)

  • Chennai, Tamil Nadu, India VIBRANT STAFFING SOLUTIONS PVT LTD Full time

    Job DescriptionAs an IT Service Delivery Specialist, you will be responsible for managing the delivery of IT services to our clients. You will work closely with our team of engineers to ensure that all services are delivered on time and to the highest standard.


  • Chennai, Tamil Nadu, India Positka Full time

    IT Delivery SpecialistAt Positka, we are committed to delivering exceptional service to our clients, ensuring their needs are met and exceeded. As an IT Delivery Specialist, you will play a critical role in driving this commitment forward. You will be responsible for leading cross-functional teams to deliver projects on time and within budget, holding...


  • Chennai, Tamil Nadu, India Tata Communications Limited Full time

    Key Performance Indicators:The Service Delivery Specialist will be responsible for ensuring the efficient delivery of services to our customers. This role involves managing customer queries related to all services and solutions delivered, diagnosing and resolving complex technical issues in respective areas of Network/SDWAN/Cloud & security/Unified...


  • Chennai, Tamil Nadu, India Capgemini Full time

    Job SummaryAbout the Role: We are seeking an experienced E2E Planning Specialist to join our team. The successful candidate will be responsible for overseeing service delivery processes, managing client relationships, and ensuring adherence to quality standards.Responsibilities: Deliver services as per assigned scopeManage client relationships and ensure...


  • Chennai, Tamil Nadu, India Core42 Full time

    Company OverviewCore42 is the UAE's national-scale enabler for cloud and generative AI, combining G42 Group's expertise across multiple technology disciplines into a single platform for public sector and large enterprise transformations. Building on our capabilities as sovereign cloud and HPC specialist, we bring generative AI, cybersecurity, professional...


  • Chennai, Tamil Nadu, India Capgemini Full time

    Job DescriptionChoosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of...


  • Chennai, Tamil Nadu, India Expeditors Full time

    Company BackgroundFounded in 1979, Expeditors is a Fortune 500 global logistics company with a network of over 340 locations across six continents. Our customized solutions and integrated information systems cater to the evolving needs of international trade.Job RoleThe Information Services (IS) Support Specialist at Expeditors plays a pivotal role in our...


  • Chennai, Tamil Nadu, India YuniQ Full time

    Job Summary:We are seeking a highly skilled Product Delivery Specialist to join our team at YuniQ. In this role, you will be responsible for ensuring the delivery of high-quality products that meet stakeholder expectations.Your Key Responsibilities:Take ownership of the overall product delivery process.Ensure deliverables are of high quality and meet...


  • Chennai, Tamil Nadu, India Mastech Digital Full time

    Job DescriptionWe are seeking a skilled Service Delivery Project Manager to join our team at Mastech Digital. This role is responsible for overseeing the delivery of IT services and ensuring that they meet customer expectations.Responsibilities:Coordinate with stakeholders to resolve critical incidents and ensure effective communication throughout the...


  • Chennai, Tamil Nadu, India Mizuho Full time

    Mizuho Global Services India Pvt. Ltd. is a subsidiary company of Mizuho Bank, Ltd., one of Japan's largest banks. Established in 2020 as part of Mizuho's strategy to create a global processing center for banking and IT operations, MGS provides remote handling services for domestic and overseas offices, as well as group companies worldwide.A culture driven...


  • Chennai, Tamil Nadu, India TECEZE CONSULTANCY SERVICES PRIVATE LIMITED Full time

    Job Description :The Service Delivery Manager (IT Services) is responsible for overseeing the delivery of IT infrastructure, network, cloud, data center, and end-user computing (EUC) projects. This role ensures that all IT services are delivered effectively, meeting or exceeding customer expectations while adhering to defined SLAs, budgets, and timelines....


  • Chennai, Tamil Nadu, India myGwork Full time

    Job Summary:As a skilled Mainframe Software Delivery Specialist, you will be responsible for designing and developing mainframe applications using COBOL, CICS, JCL, VSAM & IMS DB.Your key responsibilities will include working with Product Owners, Operations, country/business stakeholders to understand requirements, design technical solutions, and coordinate...


  • Chennai, Tamil Nadu, India Swastik Talents Full time

    Urgent Hiring || Service Delivery Manager || ChennaiProfile:- Service Delivery ManagerExperience:- Min 10 YearsCTC:- Upto 12 LPALocation:- ChennaiResponsibilities:Maintain positive relationships with customers to ensure satisfaction and loyalty.Identify customer needs and oversee service delivery within the business context.Lead the team, manage conflicts,...


  • Chennai, Tamil Nadu, India Larsen & Toubro Limited Full time

    Job Description:The Assessment Delivery and Compliance Specialist will be responsible for managing the technical setup and execution of online and offline assessments, ensuring their secure and smooth administration across various platforms.Key Responsibilities:Manage the technical setup and execution of online and offline assessments.Ensure the secure and...


  • Chennai, Tamil Nadu, India Mastech Digital Full time

    Job DescriptionTitle: Service Delivery ManagerLocation: Chennai, TNResponsibilities:- Taking ownership of critical incidents, coordinating with resolution parties, and establishing effective communication between stakeholders for post-incident reviews- The Service Delivery Manager will be responsible for planning, monitoring and reporting to ensure service...


  • Chennai, Tamil Nadu, India LABMAN SCIENTIFIC INSTRUMENTS PVT. LTD. Full time

    Job SummaryLaboratory instrument specialists at LABMAN SCIENTIFIC INSTRUMENTS PVT. LTD. are responsible for ensuring the smooth operation of our lab equipment and providing expert support to our clients.We are looking for a skilled Service Manager to join our team and take charge of our day-to-day service operations.Take charge of our day-to-day service...


  • Chennai, Tamil Nadu, India EXL Service Full time

    Company OverviewEXL Service is a leading provider of medical coding services. We are committed to delivering high-quality results and driving business growth for our clients.Job DescriptionWe are seeking an experienced Team Leader to join our Medical Coding team. As a Team Leader, you will be responsible for managing a team of medical coders and ensuring the...


  • Chennai, Tamil Nadu, India Citigroup Full time

    Citigroup seeks a highly skilled Service Delivery Head to lead its Customer Service team. The successful candidate will be responsible for evaluating team performance, making recommendations for promotions and terminations, and driving organizational change through innovation and process improvement.Responsibilities:Resolve complex issues that impact the...


  • Chennai, Tamil Nadu, India Mizuho Full time

    Mizuho Global Services India Pvt. Ltd.Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called 'Mega Banks' of Japan. MGS was established in the year 2020 as part of Mizuho's long term strategy of creating a captive global processing centre for remotely handling banking and IT related...


  • Chennai, Tamil Nadu, India Mizuho Full time

    Mizuho Global Services India Pvt. Ltd.Mizuho Global Services Pvt Ltd (MGS) is a subsidiary company of Mizuho Bank, Ltd, which is one of the largest banks or so called 'Mega Banks' of Japan. MGS was established in the year 2020 as part of Mizuho's long term strategy of creating a captive global processing centre for remotely handling banking and IT related...