Senior Service Delivery Manager

3 weeks ago


Chennai, Tamil Nadu, India Swastik Talents Full time

Urgent Hiring || Service Delivery Manager || ChennaiProfile:- Service Delivery ManagerExperience:- Min 10 YearsCTC:- Upto 12 LPALocation:- ChennaiResponsibilities:Maintain positive relationships with customers to ensure satisfaction and loyalty.Identify customer needs and oversee service delivery within the business context.Lead the team, manage conflicts, and ensure efficient task execution.Manage finances and budgets related to service delivery operations.Identify opportunities to reduce costs while maintaining service quality.Assess customer feedback and creatively develop, enhance, and refine services.Maintain organization and meet deadlines in a fast-paced environment.Build partnerships and collaborate with team leaders to define service delivery criteria and resolve issues effectivelyRequirements:Post graduation or Bachelor's degree in a business-related field.Mandatory experience in the Shipping and Logistics industry.Strong customer service, project management, and quality control skills.Proficiency in resource planning and financial management.Excellent leadership, teamwork, and attention to detail.Outstanding communication and computer skills.Previous experience in a managerial role within service delivery.



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