Head of Administration

Job Description

Join Our Award-Winning Team at Dr. B. Lal Clinical Laboratory Pvt. Ltd

We are delighted to share that Dr. B. Lal Clinical Laboratory Pvt. Ltd. has been recognized among India's Top 100 Great Mid-Size Workplaces 2025 a proud moment in our journey of excellence. Watch the proud moment here: Award Ceremony

As we continue to scale new heights in diagnostic healthcare, we invite passionate professionals to join our team.

Role Clarity | Head Administration

Department: Customer Success (Administration)

Reporting To: Director

Role Definition

The Head of Administration is accountable for leading the administrative function to ensure operational efficiency, statutory compliance, safe and secure infrastructure, and seamless support to business functions. This role ensures standardized administrative processes, optimizes cost, enhances facility and asset utility, and drives a proactive, service-first mindset across locations and teams.

Deliverables

- Standardized, documented, and efficient admin processes across all sites
- Safe, Compliant, and Optimally Maintained Facilities
- End-to-End Asset Lifecycle Management
- High Standards of Safety, Security, and Hygiene
- Statutory and Legal Compliant
- Seamless Transportation & Vehicle Support for Operations
- Effective Vendor & Contract Management
- Business Continuity Preparedness and Execution
- Team Development

Task and Activities

Administration Process Management:

- Document end-to-end workflows with clear SOPs, escalation points, and authorization matrices.
- Regularly update SOPs and ensure version control and accessibility across sites.
- Lead time-motion studies to identify process delays; implement improvements using Lean tools.
- Implement digital process automation tools to reduce manual tasks and errors.
- Track and report Admin KPIs to assess and improve turnaround time and service delivery.

Facilities Management

- Maintain and upgrade infrastructure of collection centers, laboratories, and offices.
- Ensure preventive and breakdown maintenance schedules are in place and tracked.
- Conduct root cause analysis for repeat maintenance issues and address them structurally.
- Ensure electrical, fire safety, water supply, waste management systems are functional and compliant.
- Prepare emergency response SOPs with defined communication protocols.

Asset Management:

- Ensure tagging, tracking, and lifecycle monitoring of fixed assets and consumables.
- Conduct bi-annual audits of assets, update register, track usage and depreciation.
- Define and implement standard disposal policy ensuring audit compliance.

Statutory Compliance & Legal Case Coordination:

- Ensure all statutory licenses, registrations, and renewals (Fire NOC, Shops Act, BMW, PCPNDT, PCB, etc.) are current.
- Maintain a compliance tracker and internal audit plan for each center.
- Coordinate with legal counsel and leadership to track ongoing legal cases and filing timelines.
- Maintain central repository of legal and regulatory documents for audit-readiness.

Safety & Security:

- Implement and audit safety and security protocols across all locations.
- Conduct regular risk assessments, emergency drills, and security incident tracking.
- Manage CCTV, access control, fire systems, and security personnel deployment.
- Maintain zero-incident culture and monitor employee safety perception through surveys.

Vehicle & Transport Management:

- Monitor vehicle movement, fuel consumption, and trip optimization digitally.
- Ensure documentation (insurance, permits) is updated and drivers are trained in SOPs.
- Track delivery timelines for sample transport and support logistics performance metrics.
- Maintain zero-incident culture and monitor employee safety perception through surveys.

Housekeeping and Hygiene:

- Ensure cleanliness and hygiene protocols in patient-facing and back-end areas.
- Implement cleaning schedules and conduct regular quality audits.
- Track consumables usage, stock levels, and vendor performance.

Vendor & Procurement Management:

- Streamline vendor onboarding, contracts, payments, and performance reviews.
- Ensure AMC contracts for assets and infra are up-to-date.
- Reduce cost leakages and ensure service SLAs from facility and support vendors.

Team Leadership and Development:

- Set individual performance targets with each team member aligned with the department objectives.
- Conduct daily huddles with the team to discuss ongoing activities and address any issues. Hold weekly meetings with the team to discuss sales performance indicators and lead measures.
- Conduct monthly 1:1 meetings with direct reportees to review progress on KPIs and plan the way ahead. Document and share feedback with each team member.
- Assess individual ASK (Attitude, Skills, Knowledge) on a quarterly basis and manage the learning of the team in collaboration with the HR team to enhance skills and drive career paths.
- Monthly recognize and reward high performance and initiate improvement plans where necessary. Achieve the People Score of 90.

Success Metrics

- 100% documented and updated administrative processes
- Zero security breaches or safety incidents
- 100% on-time delivery of strategic projects
- 100% statutory and regulatory compliance
- 100% adherence to administrative budgets
- People Score 90

Role Requirements:

- Graduate/Postgraduate in Business/Operations/Facility Management; healthcare certifications preferred.
- 1015 years of experience in Administration, Facility & Asset Management, Compliance, and Multi-site Operations.
- Strong skills in vendor management, statutory compliance, cost control, and process automation.
- Proven leadership in managing teams, ensuring safety & security, and driving efficiency across locations

Location: Jaipur

Pay Scale: We offer a competitive salary package commensurate with experience, along with comprehensive benefits and opportunities for professional growth and development.

Join our team and experience a workplace where you'll be supported, encouraged, and empowered to be your best self, both professionally and personally, as part of our ONE CARE culture.

OrganizationProfile:

Dr. B. Lal Clinical Laboratory, established in 1991, has been at the forefront of providing exemplary Pathological and Diagnostic solutions. With a commitment to incorporating the finest infrastructural and technological advancements in the global health sector, we have become a distinguished preference over the past 34+ years. Our relentless passion for delivering top-quality services, coupled with the unwavering trust of doctors and patients, has positioned us as a leader in reputed pathology lab networks.

We take immense pride in being recognized as one of the 20 Best Workplaces in Pharmaceuticals, Healthcare, and Biotech India 2024 and achieving Great Place to Work certification for three consecutive years. This recognition reflects our commitment to fostering a positive work culture, employee well-being, and organizational excellence.

Dr. B Lal Clinical Laboratory Pvt. Ltd. stands out as the only Pathology Lab Network with a remarkable presence of 160+ collection centers across Rajasthan. Our highly sophisticated Central Processing Laboratory, equipped with state-of-the-art technology, is complemented by 13+ regional laboratories strategically located in Kotputli, Bhilwara, Ajmer, Alwar, Sriganganagar, Jodhpur, Ahmedabad, Kota, Bharatpur, and Sikar. This expansive network enables us to provide prompt and efficient diagnostic services to our valued customers.

Currently, we offer an extensive range of over 1500+ tests across various disciplines, including:

Clinical Pathology & Biochemistry

Haematology

Microbiology & Serology

Histopathology

Radiology

Molecular Biology

With a strong emphasis on professionalism and accuracy, our tests are conducted in a professional environment by a team of highly skilled experts, ensuring precise and reliable results.

At Dr. B. Lal Clinical Laboratory Pvt. Ltd., we have consistently led the way in adopting and implementing advanced technologies in the field of pathology. Our unwavering commitment to our motto, Serves Best, Serves All, drives us to deliver excellence in all aspects of our services.

We are proud to cultivate a workplace that encourages continuous learning, collaboration, and growth. Our core values form the foundation of our work culture:

Customer First Prioritizing patient well-being

Accountability Taking ownership of our actions

Respect & Trust Fostering strong relationships

Excellence Striving for the highest standards

For over 34+ years, these values have guided us to always put our patients first, earning us immense trust and satisfaction from our customers.

As we move forward, Dr. B. Lal Clinical Laboratory remains committed to pushing the boundaries of innovation, enhancing our services, and setting new benchmarks in pathology and healthcare. With advanced technology, a dedicated team, and a patient-centric approach, we continue to build a healthier and better future for all.