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Description At Amazon we re working to be the most customer- eccentric company on earth To get there we need exceptionally talented bright and self driven people Amazon is seeking Team leads for our transportation team Amazon is one of the most recognizable brand names in the world and we distribute millions of products each year to our loyal customers We re seeking a Channel Team lead for our Delivery center In this role you will be responsible for I H S operations at our DCs EDSP mangement and support the DC manager in performance management and driving the operational plan 7 deliver defined above goal performance Title Channel Team Lead Location Delhi Essential Functions - Account Identification Acquisition Market mapping and Identification of potential retail stores for time bound Acquisition induction and onboarding of new accounts I H S stores in the assigned territory Account Management Managing and driving the growth of the Channel partners stores business with Amazon Build and execute on a strategic account plan that delivers on key business opportunities for the stores and Amazon Field Visits Visiting targeted number of stores on a daily weekly monthly basis Training Deliver training coaching of Amazon processes products operating model and SOPs Work on the ground to enable network with new product launches and partner with the operations and other teams Reporting Maintaining publishing routine reporting on the stores current performance business with Amazon Publish recommendations and action plans based on data Reporting the overall Network Health in the assigned territory Team Management Building and managing a multi-layer team and manage performance through on-the job coaching and mentoring Driving team of associates for managing their targets Set proper expectations provide clear status communications and manage relationships with the acquired assigned stores for a mutual growth Work with Stores channel partners to improve operational aspects of their business in providing a great delivery experience and consistently enhance efficiency Enhance Engagement with accounts to improve business and increase retention Drive stores against goals Volume FTR and other key metrics Handling day to day operational escalations and be available to round the clock to manage the issues Internal External Stake holder management Support station operations and or customer deliveries Essential Skills Strong leadership capabilities and people management skills Ability to work under pressure situations Ability to work in ambiguous situations Good communication skills Ability to communicate and explain to individuals the team what needs to be achieved for the Delivery Center Amazon to achieve its objectives Listening skills Gains input and commitment from all involved in delivering their specific part Strong Bias for great customer service Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs expects High Ownership Follows through to ensure the delivery of changes solutions services that fulfill the Customer s needs Analytical Skills Effectively analyze and interpret information identifying validating the key facts including reviewing alternatives to determine advantages and associated risks Basic Qualifications Bachelor Degree MBA Preferably from Sales Telecom background Advanced Excel and Communication skills Operations People Handling skills A day in the life Ability to work in ambiguous situations Good communication skills Ability to communicate and explain to individuals the team what needs to be achieved for the Delivery Center Amazon to achieve its objectives Listening skills Gains input and commitment from all involved in delivering their specific part Strong Bias for great customer service Engage the Team in developing their understanding of Customer Experience and knowledge of what Customers actually needs expects High Ownership Follows through to ensure the delivery of changes solutions services that fulfill the Customer s needs Key job responsibilities The Ops Manager leads an operation for 20k packages Manages On-The-Road execution encompassing to Delivery Service Partners and Drivers on route and develops strategies to streamline these operations Leads a team of UTR OTR TLs and 30 Associates being the owner of solving complex problems and making key decisions and escalations on behalf of their team Fosters a Culture of Safety Responsible for protecting service levels monitoring and improving drivers and associates performance Assembles the right team assigns the tracking strategy and controls the operation to ensure timely and successful Last Mile delivery Basic Qualifications - 1 years of sales experience - Bachelor s degree Preferred Qualifications - 2 years of sales experience Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner