Program Manager, Last Mile Analytics And Quality

Amazon a Fortune 500 company based in Seattle Washington is the global leader in e-commerce Since Jeff Bezos started Amazon in 1995 we have significantly expanded our product offerings international sites and worldwide network of fulfillment and customer service centers Today Amazon offers everything from books and electronics to tennis rackets and diamond jewelry We operate sites in Canada China France Germany Italy Japan Spain and United Kingdom and maintain dozens of fulfillment centers around the world which encompass more than 26 million square feet Amazon s Last Mile Analytics Quality team is looking for an enthusiastic customer obsessed Program Manager to manage projects implement and improve metrics work in collaboration with Amazon s technology product business and operations teams to create solutions for our internal and external customers To be successful in this role you need a passion for making data driven decisions which will have direct impact on the customer experience Some keys to your success are the ability to be an effective communicator to various audiences The ability to remain flexible and adept to learning new tools and systems is instrumental your role on the team Our environment is deadline driven fast paced and requires you to be detail-oriented and comfortable interacting or working with multiple teams business and technical The ideal candidate has a background of running large cross-functional projects The candidate is as comfortable working on high-level strategy and design as they are rolling-up their sleeves and working on implementation They have demonstrated the ability to build customized logistics solutions drive process improvement standardize procedures and eliminate the root cause of defects within current systems This job will require strong communication skills while having the ability to work independently in a high pressure and often ambiguous work environment Passion and drive for customer service is a must The candidate must be able to accurately prioritize projects make sound judgments work to improve the customer experience and get the right things done Key job responsibilities Program manage the solution for last mile related problems from identification scoping and sizing to creating long term solutions in partnership with tech product business and operations Define success criteria for programs and audits processes and create drive right metrics to track and influence program health Collaborate with multiple teams as a subject matter expert in last mile delivery domain and develop solutions that utilize the highest standards of analytical rigor data integrity and solves problem for the long term Identify develop manage and execute analyses to uncover areas of opportunity and present written business recommendations Analyze and solve business problems at their root BASIC QUALIFICATIONS - 2 years of program or project management experience PREFERRED QUALIFICATIONS - Knowledge of Lean principles and DMAIC methodology - Experience in MS Access and SQL - Experience in requirement gathering and ability to write clear and detailed requirement document Our inclusive culture empowers Amazonians to deliver the best results for our customers If you have a disability and need a workplace accommodation or adjustment during the application and hiring process including support for the interview or onboarding process please visit for more information If the country region you re applying in isn t listed please contact your Recruiting Partner