Global Crisis Incident Manager
7 days ago
Job Description With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft's portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. Within CE&S, the Customer Service & Support (CSS) organization builds trust and confidence for every person and organization through delivering a seamless support experience. In CSS, we are powered by Microsoft's AI technology to help consumers, businesses, partners, and more, resolve their issues quickly and securely, helping prevent future problems from occurring and achieving more from their Microsoft investment. In the Customer Service & Support (CSS) organization we are looking for people with a passion for delivering customer success. As a Senior Support Escalation Manager, you will be the primary contact managing escalated customer and partner issues. This opportunity will allow you to accelerate your career growth, honing your problem-solving, collaboration and orchestration skills, and deepening your relationship management expertise. Microsoft's mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond.
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Global Crisis Incident Manager
2 days ago
India Microsoft Full timeJob Description With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and...
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Global Crisis Incident Manager
13 hours ago
Multiple Locations, India Microsoft Full time ₹ 12,00,000 - ₹ 24,00,000 per yearWith more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft's products and services, ignited by our people and culture. We drive cross-company alignment and execution,...
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Global Incident Analyst
2 weeks ago
Hyderabad - Patrikanagar, India Johnson Controls Ltd Full time ₹ 12,00,000 - ₹ 36,00,000 per yearTech Spprt Rep III What you will do The Global Incident Analyst will utilize internal processes and external tools to identify real or potential risks related to the safety and security of the client personnel and assets. The Analyst accurately synthesizes emerging and developing information, communicates actionable intelligence, contributes to travel...
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Site Security
2 weeks ago
India Adani Group Full timeJob Description Responsibilities - Responsible for development of team for route patrolling & incident management - Prepare processes for emergency service response and Advance Traffic Management System (ATMS) control room operation. - Ensure operation route digital signages, T&A devices, Security CCTV Surveillance System - Develop & ensure vigilance to...
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Critical Incident manager
2 days ago
Mumbai, India Lenovo Full timeJob Description We are Lenovo. We do what we say. We own what we do. We WOW our customers. Lenovo is a US$69 billion revenue global technology powerhouse, ranked #196 in the Fortune Global 500, and serving millions of customers every day in 180 markets. Focused on a bold vision to deliver Smarter Technology for All, Lenovo has built on its success as the...
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Crisis Helpline Responder
3 days ago
India Intellect Full time ₹ 2,50,000 - ₹ 5,00,000 per yearWe're looking for a part time Crisis Helpline Responder with proven experience as a helpline counsellor or responder, and completed training in Crisis intervention or Suicide prevention.About IntellectIntellect is a digital mental healthcare company providing an entirely new way for employers to effectively care for their employees' health & mental...
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Mumbai Nirlon Knowledge Pk B, India Deutsche Bank Full time ₹ 12,00,000 - ₹ 36,00,000 per yearRisk Specialist – Global Operational Resilience, BCM and Crisis Management Job Description: In Scope of Position based Promotions (INTERNAL only) Job Title: Risk Specialist – Global Operational Resilience, BCM and Crisis Management Corporate Title: AVP Location: Mumbai, India Role DescriptionThe Global Operational Resilience, Business...
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Technical Lead – Incident
3 weeks ago
India DigiHelic Solutions Pvt. Ltd. Full timeTechnical Lead – Incident & Process Management | SDWAN, WLAN, Cisco, Fortigate Experience: 8 Years Locaiton: Bangalore Role Overview: Lead day-to-day operations of the India team, ensure ITIL processes are followed, manage incidents, coordinate with L1/L2 engineers, and act as the main technical point of contact for global customers. Key Responsibilities:...
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Bengaluru, Karnataka, India, Karnataka DigiHelic Solutions Pvt. Ltd. Full timeTechnical Lead – Incident/Process ManagementExperience: 8 YearsLocaiton: BangaloreTechnical Lead – Incident/Process ManagementRole Overview:Lead day-to-day operations of the India team, ensure ITIL processes are followed, manage incidents, coordinate with L1/L2 engineers, and act as the main technical point of contact for global customers.Key...
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Associate IT Service
1 week ago
Pune, India Global Payments Full timeJob Description Every day, Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit, debit, prepaid and merchant services. Our worldwide team helps over 3 million companies, more than 1,300 financial institutions and over 600 million cardholders grow with confidence and achieve...