Solutions Engineering Lead

6 days ago

Bengaluru, India Whatfix Full time

Job Description

Key Responsibilities:

- Lead, coach, and develop a team of 5 10 Solutions Engineers, fostering a culture of excellence, accountability, and continuous improvement.
- Manage solution design, deployment, and customer onboarding to ensure timely, scalable, and high-impact implementations.
- Collaborate closely with Product, Engineering, Customer Success, and Sales to deliver solutions aligned with client goals and product capabilities.
- Champion user engagement strategies and drive the development of best practices that improve adoption and overall customer experience.
- Build and maintain strong relationships with customers and internal stakeholders to advocate for customer needs and long-term success.

Qualifications:

- 5+ years of experience in a Solutions Engineering, Implementation, or Technical Consulting role, including experience in a team leadership capacity.
- Understanding of the fundamentals of front-end development
- Hands-on experience with HTML5, CSS3 (Animation, Grid, Flexbox), vanilla JavaScript(ES5, ES6 and beyond) would be great to have.
- Bachelors in Computer Science or a related field is strongly preferred
- Proven success in leading teams within SaaS, enterprise software, or digital adoption platforms.
- Deep understanding of user experience, digital transformation, and customer success methodologies.
- Excellent communication, collaboration, and stakeholder management skills.
- Demonstrated ability to prioritize in a fast-paced, evolving environment while maintaining attention to detail.
- Passion for innovation, problem-solving, and delivering measurable customer impact.

Soft Skills:

- Strong problem-solving and critical-thinking skills.
- Excellent communication and collaboration abilities.
- Ability to work in a fast-paced environment and manage multiple priorities effectively.
- Please Note:
- We dont believe in keeping the applicants hanging and give very high importance to closing the loop irrespective of the outcome of your application.
- We are anequal opportunity employerand value diverse peoplebecause ofand not in spite of the differences. We do not discriminate on the basis of race, religion, color, national origin, ethnicity, gender, sexual orientation, age, marital status, veteran status, or disability status.

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