Lead Solutions Engineer

2 days ago

Bengaluru, India Razorpay Full time

Job Description

As a Lead Solutions Engineer, you will:

- Merchant Query Handling: Address merchant queries related to integrations while ensuring adherence to Service Level Agreements (SLAs).
- Data Preparation: Prepare and analyze data for team OKRs (Objectives and Key Results) and metrics for team reviews, especially with Business Unit (BU) leaders and staff meetings.
- OKR Visibility: Maintain and track monthly OKRs for the team, ensuring visibility to leaders.
- Daily Stand-ups: Lead and facilitate daily team stand-up meetings to ensure smooth workflow and clear communication.
- Escalation Management: Unblock team members on escalations and drive them to resolution.
- Ticket Queue Management: Monitor and manage ticket queues, identifying process improvements.
- Process Optimization: Drive initiatives to improve merchant/developer experiences and reduce service volume.

Mandatory Skills and Qualifications:

- Experience: Minimum of 3.5 years in Fintech or a related field.
- Communication Skills: Strong verbal and written communication skills.
- Stakeholder Management: Ability to collaborate effectively with multiple stakeholder teams.
- Tech and Product Knowledge: A good understanding of tech and product, preferably in the Fintech domain.
- Problem-solving: Ability to drive solutions and unblocking team members in complex scenarios.

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