▷ Immediate Start Associate Product Support

3 weeks ago


Yelahanka, India LeadSquared Full time

Location: Bangalore Reports to: Associate Director - Product Support About LeadSquared One of the fastest growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 1700 customers with 2 lakhs+ users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high velocity sales at scale. We are backed by prominent investors such as Stakeboat Capital, and Gaja Capital to name a few. We are expanding rapidly and our 1300+ strong and still growing workforce is spread across India, the U.S, Middle East, ASEAN, ANZ, and South Africa. - Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs - Frost and Sullivan's 2019 Marketing Automation Company of the Year award - Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-Pacific - Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius What you will be doing? The Product Support at LeadSquared is a critical element of our future success. We are looking for people who love the job of making customers happy, who love making customers successful and who can understand the pain of customers. We are looking for a long run relationship and one who is committed & takes complete ownership with top-notch customer handling skills, technical understanding. Roles & Responsibilities - Taking ownership of customer issues reported and seeing problems through to resolution. - Researching, diagnosing, troubleshooting and identifying solutions to resolve customer issues in using LeadSquared. - Ask customers targeted questions to quickly understand the root of the problem. - Resolving all customer issues in time bound manner. Comply with the SLA for issue resolution. - Onboarding new customers: Providing Admin and User trainings e.T.C (over web and in-person). - Talk clients through a series of actions, either via phone, email or chat, until they’ve solved a technical issue. - Work closely with technical teams to enhance the quality of existing products. - Manage and monitor customers’ expectations. - Help in keeping customers extremely satisfied and thereby contributing to customer retention. Key Requirements - 1+ years of experience in supporting web based software platforms SaaS for North American and Indian customers - Proven ability to troubleshoot software, understand customer requirements & workflow and resolve more advanced issues working within escalation procedures. - Good understanding of API, Webhooks, Connectors. - Good to have the understanding on at least one of the programming languages (PHP, Java, Python). - Operational support experience - the ability to capture the user environment during trouble shooting & work towards speedy and accurate resolutions for client issues. - Excellent problem-solving, strong written & verbal communication and documentation skills - Obsessed with customer support and delighting the customers. - Contribute to developing technical content and IPs such as knowledge base articles, sample scripts, proof of concept, diagnostic tools. - Need to work in the 24/7 Shift Why Should You Apply? - Fast paced environment - Accelerated Growth & Rewards - Easily approachable management - Work with the best minds and industry leaders - Flexible work timings



  • Yelahanka, India IntraEdge Full time

    Job Title: TST support engineer – Engineer II Location: Bangalore Job Type: Full-Time Experience:4+ Years As a TST Support Engineer, you’ll ensure high availability, stability, and reliability of production systems. You’ll own incident management, automation, and continuous improvement of infrastructure and deployment processes. Looking for SRE...


  • Yelahanka, India Khatib & Alami Full time

    Job Description Position Title: Associate Principal – Stormwater & Drainage Department: Water / Infrastructure Design Location: Bengaluru, India Experience: 15+ Years (with minimum 8 years in core Stormwater & Drainage Design) Qualification: - B.E. in Civil Engineering or equivalent. - M.E./M.Tech. in Environmental Engineering, Water Resources, or...


  • Yelahanka, India People Prime Worldwide Full time

    About Client: Our Client is a AI first Innovation Engineering Services & Solutions company headquartered in Pittsburgh, our core purpose is to impact lives by transforming businesses through innovation. With a presence in 23 global locations, it boasts an engineering headcount of more than 5,500+ employees. The company engages with its clients through...


  • Yelahanka, Karnataka, India Rocket Health 🚀 Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    RoleProduct & Marketing AssociateLocation: On-site, North Bangalore About the roleThis is ahybrid product + marketing rolefor someone who wants tobuild and grow physical products from 0→1 and 1→100.You'll lead the end-to-end development, launch, and scaling of stationery products (starting with the Rocket Journal) while also driving marketing strategy...


  • Yelahanka, India Evolving Systems Full time

    Title: Apprenticeship Position -Junior Support Engineer Location: Remote, India Stipend - 15k per month Apprentice Period - 12 months Who We Are HeadSpin is a unique developer platform that combines data science insights and global device infrastructure to enable companies to perfect their digital experiences during the engineering cycle. HeadSpin platform...


  • Yelahanka, India Livspace Full time

    Work from office. Freshers can apply Exp- 0-1 Years Language- Marathi, Kannada Communication skills should be good. CTC-2.40 Lac JOB DESCRIPTION - Make outgoing calls to potential customers to schedule high quality leads for sales. - Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives. - Size...


  • Yelahanka, India Tata Technologies Full time

    🌐 We’re Hiring – Cybersecurity Manager (Automotive Domain) 🚀 📍 Work Location: Bangalore / Coimbatore / Pune 🧑 💻 Experience: 10+ Years We are looking for a highly skilled Cybersecurity Manager to lead and drive end-to-end cybersecurity processes in automotive projects. This role offers the opportunity to shape next-generation automotive...


  • Yelahanka, India Moder Full time

    About Us Moder, formerly known as Archwell Operations, is a part of Archwell Holdings founded in 2017. We are a tech forward outsourcing company specializing in supporting the US Mortgage, Insurance, and Banking industries. We specialize in end-to-end component-based outsourcing, managing one-off projects to become an extension of the customer service or...

  • Founding Engineer

    19 hours ago


    Yelahanka, India Eazy AI Full time

    IMMEDIATE JOINERS WOULD BE PREFERRED. FULL-TIME HYBRID ROLE IN 3 DAYS IN OFFICE IN WHITEFIELD BENGALURU. About the Company Eazy AI is a conversational AI platform transforming online shopping across the Middle East and South Asia. Our AI-powered solution replaces traditional product search with intelligent conversations using text, voice, and image. Eazy AI...


  • Yelahanka, India Happiest Minds Technologies Full time

    Job Title: Senior Product Manager– Healthcare (Immediate Joiners Preferred) Location: Bangalore Experience: 14–19 years About the Role We are looking for a Senior Product Owner – Healthcare to drive the vision, strategy, and execution of our healthcare solutions. The ideal candidate will bring deep domain expertise, proven product leadership, and...