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3 weeks ago

Yelahanka, India Livspace Full time

Work from office. Freshers can apply Exp- 0-1 Years Language- Marathi, Kannada Communication skills should be good. CTC-2.40 Lac JOB DESCRIPTION - Make outgoing calls to potential customers to schedule high quality leads for sales. - Identify customers needs, clarify information, research every issue, and provide solutions and/or alternatives. - Size opportunities to upsell services when they arise. - Follow up with potential customers in a timely manner if necessary. - Manage a large number of outbound calls in a timely manner. - Document all call information in the CRM according to standard operating procedures. - Meet personal/team qualitative and quantitative targets. - Possess strong knowledge of Livspace services to identify customer needs when qualifying them. - Demonstrate an aptitude for sales, be able to ask for the next meeting, and suggest additional products or services to increase customer satisfaction and revenue. - Apply a superlative customer experience attitude on all interactions. Be able to establish a positive rapport and create brand awareness. - Schedule Experience Centre visits with our design team as per defined process. - Follow-up with internal stakeholders to ensure that appropriate action has been taken on customer requests and complaints. - Make reminder calls to customers & schedule appointments, ensuring that the calls happen as per scheduled time. Keeping records of customer interactions and different transactions, recording details of comments, inquiries & complaints. - Communicate effectively and professionally in all forms of communication with internal and external customers. EXPERTISE AND QUALIFICATIONS - A graduate in any stream (10+2+3 regular education) - 0-1 yrs of relevant experience in tele sales, inside sales or similar - Familiar with CRM & cloud telephony systems and practices - Customer focused and adaptable to different personality types - Have the ability to multitask, set priorities and manage time effectively - Possess previous experience in a call center dealing with Indian consumers. - Superior listening, verbal, and written communication skills - Proficient in spoken English with proper grammar & fluency

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