Sales Support Executive

Job Description Job Title: Sales Support Executive Location: Remote Employment Type: Full-Time About The Role We are seeking a detail-oriented and proactive Sales Service Executive to manage post-sales operations after the Business Development Manager (BDM) has closed new business opportunities. This role ensures the smooth execution of client billing, account management, service agreements, invoicing, and ongoing updates, while also providing ongoing support to the BDM in business development activities. Key Responsibilities - Quote Management & Coordination, and account management - Prepare quotes from instructions from the BDM, liaise with vendor, distributor and internal stakeholders to finalize quotes. - Track and manage the quotes execution process (review, signatures, versioning). - Process quote including creating billing contract. - Manage customers as per BDM requests. - SLA / Service Agreement Finalization - Ensure SLAs align with Interscale's service capabilities (managed IT support, cloud, cybersecurity, etc.). - Monitor that the SLA commitments are enforceable and documented. - Billing Amendments / Change Requests - When a client requires additional resources, scope changes, or billing modifications, update the contract/billing accordingly. - Issue contract amendments, change orders, or addenda. - Coordinate internal approvals, ensure billing and service delivery teams are looped in. - Vendor / Provider Price Adjustments - Monitor vendor (e.g. Microsoft, cloud providers) pricing changes, licensing changes, or contract updates. - Propagate those changes into client contracts and billing models, notifying clients appropriately. - Ensure that the changes maintain margin and compliance with vendor agreements. - Familiar with Australian IT Distributor such as Ingram Micro, Dicker Data, etc - Invoicing & Invoice Validation - Generate invoices for clients per contract terms (periodic, milestone-based, or usage-based). - Validate the costing and service parameters used in the invoice against the contract and SLA to ensure correctness. - Issue and send invoices to clients, following up on approvals and payments. - Allied / Supporting Tasks - Maintain clear records: contract logs, change histories, billing histories, client correspondence. - Provide monthly or periodic reports on contract status, pending amendments, invoice aging, etc. - Coordinate with internal teams:operations/delivery, finance, support, vendor management. - Flag risk areas (e.g. contract expiry, unapproved scope creep, billing discrepancies). - Support to the BDM - After deal closure, help with onboarding client requirements, collecting additional documentation, and clarifications. - Assist in preparing proposals, presentations, or pricing change communications when needed. - Provide feedback to BDM from contract, billing, or client adjustments to improve future proposals or sales structuring. Requirements Required Skills & Qualifications Domain / Technical Knowledge - Good understanding of IT / managed services, cloud services, cybersecurity, and software licensing, especially in the AEC / design/construction context. - Ability to interpret technical scopes, metrics (e.g. uptime, response times), and translate them into contract terms. - Familiarity with vendor licensing (e.g. Microsoft / Azure) and cloud cost structures, and how to recast them into client pricing. - Knowledge of billing models (fixed, recurring, usage-based, milestone billing). IT Managed Service Billing - Strong grasp of managing billings for IT Managed Service company. - High numeracy: ability to validate and reconcile invoices, detect anomalies, and ensure billing correctness. Soft / Interpersonal Skills - Excellent stakeholder management: able to coordinate across clients, BDMs, legal, delivery, and finance teams. - Strong negotiation and influencing skills. - Excellent written and verbal communication (clear contract language, client-facing professionalism). - Attention to detail and rigor in documentation. - Ability to work under pressure, manage multiple contracts / tasks concurrently, meet deadlines. Systems & Tools - Proficiency with Microsoft Office, especially Word (contracts), Excel (billing reconciliation, reporting). - Experience or capability to learn CRM systems, contract management systems, and document versioning systems. - Familiarity with financial / billing / ERP tools is advantageous. - Project/task management tools for tracking tasks and deadlines. - Familiar with IT System such as ConnectWise, Autotask, etc Personal Attributes - Integrity, discretion, and confidentiality (handling sensitive contracts, pricing, client financials). - Proactive mindset: anticipate issues (contract lapses, price changes) before they become problems. - Adaptability to evolving services, technologies, and vendor models. - Client-centric approach: focus on delivering clarity, value, and reliability to clients. - Continuous learner: staying current on licensing, cloud, IT service models, vendor changes. Qualification & Experience - Bachelor's degree in Business, IT, or a related field (preferred). - 25 years of experience in contract management, post-sales operations, service delivery support, or sales support roles (preferably in IT/services industry). - Experience working with IT services, cloud, and vendor licensing (a strong advantage). What we are looking for: - Work during Australian hours. - Ability to go the extra mile during peak seasons.