ServiceNow Technical Lead

4 weeks ago

Bengaluru, Karnataka, India Birlasoft Full time
1.About the Job - The candidate should require mandatory ServiceNow Lead Experience.

2.Job Title - ServiceNow Technical Lead

3.Location- Pune/Mumbai/Noida/Hyderabad/Bangalore/Chennai

4.Educational Background - UG. – B. Tech /B. E in any specialization

PG. – MCA/MTech/MBA/MSC

5.Key Responsibilities -

- Expertise in understanding the customer business need and decipher it for technical development in ServiceNow
- Specialization in designing solutions on ServiceNow platform basis the customer need
- Specialization in providing scope, effort estimates and suggesting development methodology for the required ServiceNow solutions
- Experience in creating user stories or work break down structures to enable the technical team to work upon deliverables
- Experience in ITSM, HRSD and Portal development and design
- Experience in tracking work items and reporting the progress to different stakeholders
- Experience in handling escalations from within the team as well as project stakeholders
- Know how to conduct requirement gathering for ServiceNow implementation
- Experience in designing Technical (LLD) Design Documents, Training Documents etc.
- Experience in conducting Technical Reviews, End User Trainings

6.Skills Required -

- Strong Experience in configuration of IT Service Mgmt. – Incident Mgmt., Problem Mgmt., Change Mgmt., Release Mgmt., Service Request, Service Portal, Service Catalog, Asset and User Set up
- Strong development experience in ServiceNow (REST/SOAP Webservices, java scripting etc.)
- Experience in configuration of CMDB, Asset Mgmt. and Orchestrations for SW Dist.
- Expertise in setting up ServiceNow ITBM – Project, Portfolio, Demand, Resource and Finance
- Expertise in designing ServiceNow Reports and setting up Performance Analytics
- Experience in creating custom processes, custom 3rd party integrations and custom applications
- Demonstrate an awareness of Best Practices of ServiceNow implementation
- Ability to work, lead and manage a global team
- Experience in project management and understanding of the contracts, etc. to lead the project delivery
- Experience in coordination with different stakeholders both customer and internal to effectively deliver the project on time, within scope and within budget

7.Additional Requirements -

- Strong problem solving and troubleshooting skills with the ability to exercise mature judgment
- Good English communications skill to communicate effectively with team members and customers
- Knowledge of ServiceNow upgrade, cloning and working with ServiceNow HI support team
- Experience in set up of ServiceNow integration (LDAP/SSO, Email, Chat, etc.)
- Experience & Knowledge of Domain separation implementation
- Experience in Data segregation.
- ServiceNow Implementation Certified – ITSM, HRSD, CAD

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