Associate Director-information Systems

Company Description is a global financial technology company that s helping banks and the financial services industry to reimagine how to operate in an increasingly digital world SBS is a trusted partner of more than 1 500 financial institutions and large-scale lenders in 80 countries worldwide including Santander Societe Generale KCB Bank Kensington Mortgages Mercedes-Benz and Toyota FS Its cloud platform offers clients a composable architecture to digitize operations ranging from banking lending compliance to payments and consumer and asset finance With 3 400 employees in 50 offices SBS is recognized as a Top 10 European Fintech company by IDC and as a leader in Omdia s Universe Digital Banking Platforms Summary The Regional IT Director is responsible for the overall planning implementation and maintenance of IT infrastructure and systems across the assigned region This role ensures the smooth operation of technology services supports business objectives and maintains a secure and efficient IT environment in alignment with global IT policies and practices The Regional IT Director will lead a team of IT professionals and collaborate with other teams within the global corporate IT organization to deliver effective IT solutions and support users in his region The Regional IT Director - India APAC will lead the strategic and operational management of IT services across the India and broader APAC region This role is accountable for delivering robust secure and scalable technology solutions that align with global IT policies while addressing regional business needs The incumbent will play a key leadership role within the global IT organization fostering cross-functional collaboration with teams in Europe the U S and other geographies to ensure cohesive service delivery and innovation The ideal candidate combines deep technical knowledge with strong business acumen and proven leadership capabilities in a geographically distributed multicultural environment Essential Duties and Responsibilities Leadership Management Supervise mentor and develop a team of IT professionals within the region Conduct performance reviews set goals and provide ongoing feedback to team members Foster a positive and collaborative team environment focusing on internal customer experience Manage IT budgets and resources for the region Delegate tasks effectively and monitor progress Maintain a customer-centric and service-oriented culture across the IT functions Act as Change leader and advocate for Digital transformation initiatives Infrastructure Management Oversee installation configuration and maintenance of network infrastructure LAN WAN Wi-Fi servers laptops and other IT equipment and services within the region adhering to corporate standards and in collaboration with the global IT infrastructure teams Ensure the availability reliability and security of IT systems Manage and troubleshoot network connectivity issues Implement and maintain disaster recovery and business continuity plans as required Security Compliance Enforce corporate IT security standards and practices across the region Implement and enforce IT security policies and procedures Assist in the monitoring of network and endpoint security and response to security incidents Ensure compliance with relevant corporate policies regulations and industry standards e g HIPAA PCI DSS Manage user access and permissions following corporate Identity and Access Management policies and procedures Project Management Manage IT projects within the region including planning execution and implementation Develop project timelines and budgets Drive alignment of regional projects with corporate IT roadmaps and digital transformation goals Track project progress and report to management Vendor Partner Management Manage relationships with local IT vendors oversee contract execution performance Assist the corporate purchasing team in negotiating contracts and service level agreements Communication Collaboration Communicate effectively with IT staff end-users and management Partner with other organizations in the region to understand their IT needs and ensure appropriate solutions are provided Work very closely as an integrated team with global IT management to provide regular updates on corporate and regional IT initiatives and issues handle incident management in the scope of responsibility Continuous Improvement Stay up-to-date with the latest IT trends and technologies Identify opportunities to improve IT effectiveness and efficiency Recommend and implement new technologies and solutions working in collaboration with the corporate IT infrastructure teams to guarantee the delivery of standard solutions within a common operating model Total Experience Expected 20-24 years Qualifications Master s degree in computer science Information Systems or a related field Minimum of 10 years of proven experience in IT management in a multi-national context Europe USA with experience in a multi-site or regional scope Excellent leadership communication and interpersonal skills including in a multi-cultural environment Strong experience in budgeting resource and project management Knowledge of relevant technologies and platforms e g Windows MacOS Mobile devices Office 365 Windows Server Linux storage cloud computing networking cybersecurity A prior operational experience in any of those area is required Relevant certifications e g CompTIA Security MCSE CCNA are a plus Preferred Skills Experience in the High Tech industry Prior experience in Software Development or IT operations in a software product oriented organization would be a appreciated Knowledge of ITIL or other IT service management frameworks Experience with end user devices laptops mobile devices related management tools would be appreciated Experience with cloud computing platforms e g AWS Azure GCP would be a plus Additional Information Secondary Location Noida Campus At our organization we are committed to fighting against all forms of discrimination We foster a work environment that is inclusive and respectful of all differences All of our positions are open to people with disabilities