Client Relationship Executive

1 week ago

Noida India ZenoRealty Full time

Job Description Company: ZenoRealty Location: Noida Work Type: Full-time, On-site Experience: 13 Years About the Role We are looking for a reliable, organized, and detail-driven individual to manage the operational backbone of our sales team. You won't be required to travel for site visits. Instead, you'll ensure that every lead is properly qualified, every follow-up is timely, and brokers have everything they need to close deals efficiently. You will play a crucial role in improving conversion efficiency by maintaining strong communication, structured workflows, and CRM discipline. Key Responsibilities Lead Qualification & First Contact - Attend incoming calls/leads and conduct requirement screening. - Qualify leads based on budget, intent, preferences, and purchase readiness. - Route high-intent leads to the sales team with full context. CRM Management & Data Hygiene - Update and maintain lead information daily in the CRM. - Ensure no lead is missed, lost, or forgotten at any stage. - Track status movement, follow-ups, and communication history. Coordination & Scheduling - Map and coordinate client broker site visit flow. - Maintain shared calendars and ensure smooth coordination. - Track visit outcomes and feed data back into CRM. Client Nurturing & Information Sharing - Share project details, brochures, and price sheets via WhatsApp/Email. - Build trust by following up politely and consistently. - Maintain warm relationships with undecided clients. Post-Deal Documentation Support - Coordinate with banking partners for loan processing & disbursal. - Assist in paperwork collection and verification. - Support the closer with backend documentation where needed. Who You Are - Ethical & Transparent: You value honesty in communication. - Organized Multitasker: Capable of handling multiple leads and tasks without chaos. - Tech-Friendly: Comfortable with CRM tools (Zoho/Salesforce/LeadSquared), Excel, WhatsApp Web. - Calm Communicator: You listen carefully, speak clearly, and build rapport effortlessly. - Follow-up Owner: You ensure conversations don't go cold and relationships stay warm. What We Offer - Stable role without field pressure or travel requirements. - Opportunity to work closely with founders and core sales team. - Exposure to the real estate ecosystem, HNI buyers, and premium projects. - Growth-oriented career path into Sales Lead / CRM Manager roles.

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