Field Service/Installation Engineer

YES (Yield Engineering Systems, Inc.) is a leading manufacturer of reliable, high-tech, cost-effective capital equipment that transforms materials and surfaces at the nanoscale. From startups to the Fortune 50, our customers rely on YES to help them unleash products that change lives - from cellphones and IoT devices, to AI and virtual reality, to diagnostic tests for COVID. As a preferred provider of wet and dry process technology, we look forward to talking with smart, energetic, team-oriented people who can grow with us. We provide competitive salary and benefits and some of the best co-workers you'll find anywhere. If this appeals to you, please read on Job Title: Field Support / Insatallation Engineer Location: Coimbatore We are seeking a highly skilled and experienced Technical Support Engineer to join our team. As a Technical Support engineer, you will be responsible for attending the field issues and provide solutions for semiconductor capital equipment, working closely with customer and cross functional teams in a fast phased environment Responsibilities include but are not limited to: - Technical response and field problems resolution. - Log all jobs and associated details, including problem resolution with Field aware. - serving as a front end / Tier 3 support. - Engage key stakeholders effectively and manage customer requests. - Familiarity with complex electro-mechanical technical functions and activities such as test, fabrication, modification, troubleshooting and assembly of electronics and electro-mechanical systems, experimental design circuitry, prototype models, specialized test equipment, tools, and test fixtures. - Drive reliability data analysis from the field to Engineering through field FMEA analysis. - Exercises judgment, based on previous experiences, to identify and solve problems that arise with little or no precedent. - Exchanges ideas and information effectively; uses tact and diplomacy when interacting with stakeholders, customers, and employees. - Observes all safety standards. Maintains a secure, safe, clean, and healthy work environment and proliferates the knowledge to all Field Service engineers. - Follows operating instructions, uses protective equipment when required, and uses equipment and materials properly.Actively strives to prevent accidents and injuries. - Travel might be required (>50%) from the base location Desired Characteristics: - Able to perform duties with minimal supervision. - Self-starter, highly motivated, resourceful, creative, results-oriented, and decisive - Customer centric and problem-solving skills. - Comfortable with significant autonomy - Flexible and resourceful - Ability to work independently, prioritize tasks, and manage competing priorities in a fast-paced environment. Requirements: - Four-year degree and two to five years prior work as Technical Support Engineer in a capital equipment / precision machine tool manufacturing setup . Semiconductor experience is nice to have. - Strong technical in troubleshooting for the whole system. ability to understand drawings, BOM and effectively communicate technical problems in the field to the internal stakeholders and customers. - Experience in field service and technical support for precision machine tools with mechanical, electrical & electronic systems. - Excellent communication and interpersonal skills with the ability to work effectively in a cross-functional team environment. - Proficient in Augmented reality solutions to provide solutions remotely. - Problem solving mindset with a focus on delivering high-quality to customer and time conscious. - Ability to adapt to changing priorities and thrive in a fast-paced environment. If you are a self-motivated individual with a passion for technology and a proven track record in providing field service and technical support to semiconductor / precision tool customers, we would love to hear from you. Join our team and play a crucial role in providing quality and quick solutions to the worldwide customers. Compensation: - YES offers a stimulating and fun working environment, competitive salaries and benefits, and long-term incentives. Additional Information: - YES is an equal opportunity employer and values diversity. All employment is decided based on qualifications, merit and business need. Come find out why YES is such a great place to work. Apply today