(High Salary) Key Account Manager

Job Description

What is Lokal :

Access & Empowerment for Bharat through AI and Local Language Internet

Lokal is India's largest regional content and services platform, built for the 500 million+ internet users from tier 2+ towns.

Founded by IIT alumni, Lokal started in 2018 to address the lack of relevant local content and now goes beyond content to solve real, everyday problems of Bharat. Growing as a house of apps, Lokal is evolving into an AI-driven discovery and access platformconnecting users in tier 2+ India with the experts, tools, and knowledge they've historically lacked access to:

- Lokal Matrimony - Location-based matchmaking apps focused on hyperlocal compatibility
- Lokal Jobs - Hyperlocal job discovery platform connecting blue- and grey-collar workers with nearby opportunities
- GyanTV - Skill-based learning in regional languages (stocks, photography, small business & more)
- Dostt - Make new friends through voice chats, games, and real, authentic conversations
- Eaze - A safe space to explore emotional well-being via community-driven support
- AstroLokal - Instant access to trusted astrologers through audio and chat
- And more - 10+ new apps in testing & exploration across agricultural advisory, legal advisory, financial guidance, and AI-powered personal assistants

Role Overview :

The Key Account Manager (KAM) is responsible for managing, nurturing, and growing relationships with astrologers on the platform. This role ensures that astrologers receive the necessary support, training, and insights to maximize their performance while maintaining quality standards. The KAM will act as the primary point of contact for astrologers, ensuring retention and engagement.

Key Responsibilities :

Account Management & Engagement

- Act as the single point of contact for assigned astrologers, addressing their queries and concerns
- Build strong relationships with astrologers to enhance retention and performance
- Ensure astrologers remain engaged and follow platform guidelines

Performance Monitoring & Improvement

- Track key performance metrics such as quality scores, ratings, and retention percentages
- Analyze astrologer performance and provide actionable feedback for improvement
- Ensure astrologers meet minimum engagement criteria (login hours, participation in live sessions, etc.)

Training & Quality Support

- Guide astrologers on improving their consultation quality and customer experience
- Work with the Quality & Training teams to organize refresher sessions for underperforming astrologers
- Ensure astrologers understand and comply with platform policies

Revenue Growth & Retention

- Assist astrologers in optimizing their profiles to attract more consultations
- Encourage participation in live shows, articles, videos, and promotional activities to boost their visibility
- Identify high-potential astrologers and strategize ways to increase their earnings

Escalation Handling & Compliance

- Address astrologer concerns and coordinate issue resolution with relevant teams
- Ensure astrologers adhere to platform rules (no personal contact sharing, quality compliance, etc.)
- Manage escalations related to complaints, penalties, or disputes

Requirements

- Bachelor's degree in Business, Management, or a related field
- Proficiency in Marathi & English (Must know Read, write and speak)
- 3-5 years of experience in account management, client servicing, or business development
- Strong interpersonal skills with ability to manage and engage key stakeholders
- Experience in customer retention, training, or quality management is a plus
- Ability to analyze data and provide strategic recommendations
- Proficiency in CRM tools and reporting dashboards

Why Join Us

We're scaling fast with strong fundamentals, on a mission to empower millions through AI and access. At Lokal, you'll take ownership from day one, build for real impact, and help redefine the roadmap of how Bharat connects to opportunities, knowledge, and experts.