Technical Account Manager

4 weeks ago

Bengaluru, Karnataka, India Sprinto Full time
Job Description

Sprinto is a leading platform that automates information security compliance. By raising the bar on information security, Sprinto ensures compliance, healthy operational practices, and the ability for businesses to grow and scale with unwavering confidence. We are a team of 250+ employees & helping 2000+ Customers across 75+ Countries. We are funded by top investment partners Accel, ELEVATION & Blume Ventures and have raised 32 Million USD in funding, including our latest Series B round.

The Role

At Sprinto, were redefining how businesses achieve compliance and security, ensuring a seamless, innovative experience for our customers. As a Technical Account Manager, youll be the strategic advisor to senior stakeholdersfounders, CXOs, and CISOshelping them implement global security and compliance standards. Youll play a critical role in driving successful onboarding, troubleshooting technical challenges, and ensuring customers maximize the value of Sprintos platform.

What does a typical day look like

- Own the onboarding process Guide customers through the implementation of products and platforms, ensuring that compliance objectives align with business goals
- Engage with senior stakeholders Build trusted relationships with founders, CXOs, and security leaders, providing expert guidance on security frameworks and best practices
- Drive technical adoption Troubleshoot integration issues, provide technical recommendations, and ensure a seamless Sprinto deployment tailored to each customer
- Collaborate cross-functionally Act as the primary bridge between customers and internal teams (Product, Customer Support, Compliance) to resolve challenges and drive improvements
- Monitor customer pulse Track key performance indicators (onboarding speed, satisfaction scores, and issue resolution times) to enhance customer experience
- Advocate for customer needs Gather feedback, identify trends, and contribute to product enhancements that improve security and compliance experiences
- Ensure continuous improvement Optimize onboarding processes, documentation, and internal workflows to enhance efficiency and scalability

What would make you a good fit for this role

- Experience in onboarding and implementation is a must
- 3-5 years of overall experience, including at least 2 years in Technical Account Management, Customer Success, or similar roles within a SaaS or technology-driven environment
- Technical problem-solving skills, with the ability to troubleshoot integrations and recommend tailored solutions
- Excellent communication skills Ability to simplify complex security concepts for both technical teams and C-suite executives
- Proficiency in cloud platforms (AWS, Azure, GCP) and tools like Jira, Confluence, and Slack is a plus
- Relevant certifications- (CISSP, CISM, ISO 27001 Lead Implementer) are highly preferred

Benefits At Sprinto

- Remote First Policy
- 5 Days Working With FLEXI Hours
- Group Medical Insurance (Parents, Spouse, Children)
- Group Accident Cover
- Company Sponsored Device
- New Skill Development Policy

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