Technical Solutions Architecture Advisor

Job Description NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a Technical Solutions Architecture Advisor to join our team in Noida, Uttar Pradesh (IN-UP), India (IN). Job Description As a member of the FortiNAC TAC team, You will help troubleshoot complex network access and security issues, acting as a subject matter expert for FortiNAC deployments across diverse customer environments. Responsibilities Provide technical support to FortiNAC customers via phone, email, and remote sessions, with a strong focus on troubleshooting and root cause analysis. Analyze customer configurations, deployment setups, and network designs, including switches, firewalls, and endpoint connectivity. Recreate customer-reported issues in lab environments to validate findings and confirm resolutions. Recommend configuration changes or upgrades based on technical assessments and best practices. Accurately document case progress, set clear expectations, and ensure timely resolution of support tickets. Perform live troubleshooting on customer systems, working collaboratively with customer IT staff. Identify, reproduce, and document product bugs or usability issues, and escalate to Engineering as needed. Participate in the weekend/holiday on-call rotation. Create and maintain internal and customer-facing knowledge base articles to share troubleshooting insights and solutions. Required Skills & Experience Strong knowledge of Network Access Control (NAC) concepts, 802.1X, RADIUS, SNMP, and network segmentation. Solid understanding of network protocols and infrastructure (TCP/IP, VLANs, DHCP, DNS, routing/switching). Familiarity with multi-vendor network environments (FortiGate, Cisco, Aruba, etc.). Linux/Unix system administration experience, including CLI-based troubleshooting is a plus. Working knowledge of Windows systems and AD/LDAP integration. Experience with virtualization platforms and cloud-based deployments is a plus. Strong diagnostic and problem-solving skills across Layer 2/3 and application-level issues. Hands-on experience with FortiNAC or similar NAC products is a plus. Scripting or automation experience (e.g., Python, Bash) is a plus. Excellent communication and customer service skills. Fluency in both spoken and written English. Qualifications Bachelor's degree in Computer Science, Networking, Cybersecurity, or a related field (or equivalent work experience). About NTT DATA NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client's needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, . NTT DATA endeavors to make accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at . This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. 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