Customer Relationship Management Specialist

1 week ago

Bengaluru India Moshi Moshi - The Communication Company Full time

Job Description About Us: Moshi Moshi is a growing, customer-focused organization committed to delivering seamless communication and service experiences. We are looking for a dynamic Customer Relationship Manager to manage client interactions, support the sales cycle, and collaborate closely with the marketing team to enhance campaign performance and customer satisfaction. Location: Bangalore Experience: 1-4 years Key Responsibilities - Handle incoming leads from portals, social media, walk-ins & referrals. - Conduct timely follow-ups and nurture leads through the sales funnel. - Schedule and coordinate site visits with exceptional client handling. - Assist with KYC, booking forms, documentation & basic loan coordination. - Provide post-sales support: payment schedule updates & project status. - Maintain customer data and follow-ups in CRM tools. - Share customer insights, objections & trends with marketing. - Update marketing teams on lead quality and campaign performance. - Coordinate follow-ups for marketing campaigns, events & offers. - Support content/FAQ inputs based on customer queries. - Assist in events: launches, open houses, channel partner meets. - Collect reviews/testimonials and pass feedback to improve branding. - Work closely with sales, marketing & post-sales teams for smooth handovers. Skills & Competencies - Excellent communication & interpersonal skills - Strong customer service orientation - Basic understanding of real estate sales cycles - Good organizational and follow-up discipline - Familiarity with CRM systems is a plus - Ability to multitask and manage client expectations - Understanding of marketing campaigns/social media lead funnels (preferred) Education Bachelor's degree in Business, Marketing, Sales, or related field (preferred)

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