Training Manager-support Services-human Resources-training

Job Category KMBL Degree Level Bachelor s Degree Learning Solution Architect - Operations Credit Assurance BM Academy Designation Manager Senior Manager Band M3 M4 Location Infinity IT Park Malad E Mumbai Department Organizational Learning Reports To Academy Lead - Operations Credit Assurance BM Academy Job Type On-site Role Summary The Learning Solution Architect will serve as an internal consultant to the Operations Credit Assurance BM Academy responsible for designing and delivering learning journeys for roles across these functions The role involves close collaboration with the Academy Learning Council business stakeholders HR Advisory team and external partners to co-create and execute learning solutions that build capability in operational excellence credit underwriting risk assurance and branch management This role demands strong expertise in adult learning principles instructional design frameworks design thinking and system thinking with the ability to influence without authority and operate in a complex regulated environment Key Responsibilities Learning Consulting Business Engagement Learning Consulting Business Engagement Partner with the Academy Learning Council to identify learning needs and define strategic priorities Diagnose capability gaps using structured models and translate insights into learning journeys Co-create learning solutions with business leaders HR Advisory and external partners Solution Design Development Design learning journeys aligned with Kotak s Competency Framework and strategic themes Develop and document the Learning Delivery Strategy identifying appropriate facilitators internal leaders or external trainers Develop and share a Program Toolkit with HR Advisory and HRPS teams including nomination guidelines delivery plans and feedback mechanisms Program Execution Delivery Ensure delivery of programs through a pool of internal and external facilitators Onboard HR Advisory and HRPS colleagues with the program and toolkit for smooth nomination and execution Monitor program feedback from participants stakeholders and HRPS teams iterate curriculum at pre-defined intervals Measurement Governance Provide periodic progress reports and insights to the Academy Learning Council Track learning effectiveness engagement and business impact Ensure alignment with Kotak s STARTUP framework and 4C philosophy Leverage Generative AI tools Microsoft Copilot and other digital platforms for content creation and data management Core Competencies Aligned to M3 M4 Band Competency Expected Proficiency Customer-Centric Approach Level 3-4 Collaboration Level 4 Digital First Mindset Level 3-4 Action Result Orientation Level 4 Organising Process Improvement Level 3-4 Influence Advocacy Level 3-4 Coaching Level 3 Analytical Skills Judgement Level 3-4 Innovation Creativity Level 3-4 Learning Change Orientation Level 4 Qualifications Experience Graduate Postgraduate in HR Psychology Education or related field 6-10 years of experience in L D OD or consulting roles preferably within BFSI or a scheduled commercial bank Strong understanding of adult learning principles Bloom s Taxonomy and instructional design frameworks Experience in stakeholder engagement learning design and program execution Proficiency in learning technologies generative AI tools and Microsoft Office Suite Exposure to psychometric tools e g MBTI DISC FIRO-B is a plus Success Metrics Business-aligned learning strategies with measurable impact High learner satisfaction and engagement Scalable and sustainable learning solutions Strong partnerships with business and HR stakeholders Benefits Compensation Competitive salary based on experience and qualifications Health insurance retirement benefits and performance bonuses Professional development opportunities and internal mobility