Senior Engineer, Product Support

Description we are looking for a Java developer Min 2 years in Java development The role is to support the enterprise client who are using Adobe AEM products The role will not be involved in any programming or core development work it is purely Product support Nigh shifts US Work form office 5 days Requirements Either a Bachelors or Masterss degree in Computer Science plus 2-4 years of experience in the Web and or ECMS technologies space Strong knowledge of Web technologies especially JAVA J2EE e g coding garbage collection tuning heap dump thread dump analysis and JavaScript Content Management Systems CMS website architecture Proficiency in HTML DHTML CSS XML AJAX JQuery Apache IIS Working knowledge of different OS including WIN UNIX LINUX Solaris Experience and ability to conceptually understand the implications and propose architectures for large-based solutions of different sizes their implications on the solution concept and development as well as understanding the impact of caching and other performance-related measures Support all kinds of product-related issues e g architecture infrastructure functionality development integration migration etc Analyzing critical issues for providing RCA and taking corrective measures to avoid recurrence of similar issues Recognizing areas that require patching and upgradation for fixing vulnerabilities Excellent oral and written communication skills the ability to articulate technical solutions and how they can solve customer business problems for all audiences including non-technical Effective dialogue building skills listening good Q A skills Job responsibilities Drive measurably high levels of customer satisfaction that lead to customer loyalty and retention Provide customer support via telephone and portal Acts as a customer advocate ensuring all customers voices are heard Liaise with engineering product management to ensure customers desires for future product development are heard Address customer concerns and questions large and small in an effective and timely manner Understand the real-world impact that issues and defects have on customers Work closely with customers to understand their business and how best to assist them in using Adobe Experience Manager Assist in testing new and enhanced product features Manage incidents professionally and within stated timelines Accurately record and maintains incident in accordance with department standards Troubleshoot validate and report customer-submitted bug reports Assist Engineering staff in resolving product issues Participate in department team meetings Assist in special projects and other duties as assigned What we offer Culture of caring At GlobalLogic we prioritize a culture of caring Across every region and department at every level we consistently put people first From day one you ll experience an inclusive culture of acceptance and belonging where you ll have the chance to build meaningful connections with collaborative teammates supportive managers and compassionate leaders Learning and development We are committed to your continuous learning and development You ll learn and grow daily in an environment with many opportunities to try new things sharpen your skills and advance your career at GlobalLogic With our Career Navigator tool as just one example GlobalLogic offers a rich array of programs training curricula and hands-on opportunities to grow personally and professionally Interesting meaningful work GlobalLogic is known for engineering impact for and with clients around the world As part of our team you ll have the chance to work on projects that matter Each is a unique opportunity to engage your curiosity and creative problem-solving skills as you help clients reimagine what s possible and bring new solutions to market In the process you ll have the privilege of working on some of the most cutting-edge and impactful solutions shaping the world today Balance and flexibility We believe in the importance of balance and flexibility With many functional career areas roles and work arrangements you can explore ways of achieving the perfect balance between your work and life Your life extends beyond the office and we always do our best to help you integrate and balance the best of work and life having fun along the way High-trust organization We are a high-trust organization where integrity is key By joining GlobalLogic you re placing your trust in a safe reliable and ethical global company Integrity and trust are a cornerstone of our value proposition to our employees and clients You will find truthfulness candor and integrity in everything we do About GlobalLogic GlobalLogic a Hitachi Group Company is a trusted digital engineering partner to the world s largest and most forward-thinking companies Since 2000 we ve been at the forefront of the digital revolution - helping create some of the most innovative and widely used digital products and experiences Today we continue to collaborate with clients in transforming businesses and redefining industries through intelligent products platforms and services