Transactions Specialist

Job Category Transactions Join our dynamic team and play a crucial role in managing IMCC incidents Leverage your skills to ensure timely resolutions and enhance customer experiences Be part of a team that values innovation and continuous improvement Job Summary As an Incident Management Specialist within the IMCC team you will manage incidents to ensure timely resolution and appropriate escalation You will research IMCC performance resolve failures and provide L1 application support Your role involves responding to client inquiries and ensuring adherence to risk procedures Job Responsibilities Research IMCC performance and health Resolve IMCC failures and escalate vendor services Provide L1 application support to other LOBs Respond to client inquiries via phone or email Analyze and resolve problems using multiple systems Educate callers on processes and systems Maintain adherence to risk procedures Report privacy breaches as per protocols Assist in risk assessment and compliance Escalate concerns for speedy resolution Participate in continuous improvement activities Required Qualifications Capabilities and Skills Hold a B Tech MBA or BCom degree Demonstrate excellent written communication skills Exhibit prioritization and time management skills Communicate effectively across leadership levels Be proficient in MS Office Work effectively within a team Maintain confidentiality and multitask efficiently Preferred Qualifications Capabilities and Skills Possess technical qualifications or skills Hold SQL AWS cloud practitioner or ITIL certification Have prior Level 1 incident management experience Demonstrate flexibility in handling cases Engage in process improvements Provide feedback using CI tools Exhibit shared values and behaviors for a positive environment About Us JPMorganChase one of the oldest financial institutions offers innovative financial solutions to millions of consumers small businesses and many of the world s most prominent corporate institutional and government clients under the J P Morgan and Chase brands Our history spans over 200 years and today we are a leader in investment banking consumer and small business banking commercial banking financial transaction processing and asset management We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success We are an equal opportunity employer and place a high value on diversity and inclusion at our company We do not discriminate on the basis of any protected attribute including race religion color national origin gender sexual orientation gender identity gender expression age marital or veteran status pregnancy or disability or any other basis protected under applicable law We also make reasonable accommodations for applicants and employees religious practices and beliefs as well as mental health or physical disability needs Visit our for more information about requesting an accommodation About the Team Our Consumer Community Banking division serves our Chase customers through a range of financial services including personal banking credit cards mortgages auto financing investment advice small business loans and payment processing We re proud to lead the U S in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction Operations teams develop and manage innovative secure service solutions to meet clients needs globally Developing and using the latest technology teams work to deliver industry-leading capabilities to our clients and customers making it easy and convenient to do business with the firm Teams also drive growth by refining technology-driven customer and client experiences that put users first providing an unparalleled experience