Lead- Service Excellence

7 hours ago

Kolkata Chennai, India Smartwork It Services LLC Full time

Job Description Strategic Oversight: - Develop and implement strategic plans for effective facility management aligned with business objectives. - Drive operational excellence and efficiency in facility operations across all locations. Team Leadership: - Lead and manage a team of facility managers and support staff. - Foster a culture of collaboration, accountability, and continuous improvement within the team. Vendor Management: - Oversee vendor selection, negotiation, and contracting for facility-related services. - Monitor vendor performance and ensure adherence to service level agreements. Budget Management: - Develop and manage facility budgets, ensuring cost-effective operations without compromising quality. - Monitor expenses and recommend adjustments to optimize spending. Maintenance and Operations: - Implement and maintain preventive maintenance programs to ensure the longevity of company assets. - Coordinate repairs, renovations, and maintenance activities across all sites. Health and Safety Compliance: - Ensure compliance with health, safety, and environmental regulations. - Implement policies and procedures to promote a safe working environment for employees and tenants. Tenant Relations: - Act as a point of contact for tenant concerns related to facility management. - Proactively address tenant needs and maintain strong relationships with corporate clients. Reporting and Documentation: - Prepare regular reports on facility operations and maintenance activities. - Maintain accurate records and documentation related to facility management. Qualifications: - Bachelors degree is must and MBA Preferred. - Proven experience (10+ years) in facility management, preferably in a large-scale corporate or real estate environment. - Strong leadership and managerial skills with the ability to motivate and manage a diverse team. - Excellent communication skills with the ability to interact effectively with stakeholders at all levels. - Solid understanding of financial management principles and budgeting processes. - Proficiency in facility management software and MS Office Suite. Additional Requirements: - Ability to travel as needed to various locations. - Strong problem-solving skills and ability to make decisions under pressure. - Knowledge of industry best practices and emerging trends in facility management.

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