3 Days Left) Lead Consultant

Ready to build the future with AI At Genpact we don t just keep up with technology we set the pace AI and digital innovation are redefining industries and we re leading the charge Genpact s AI Gigafactory our industry-first accelerator is an example of how we re scaling advanced technology solutions to help global enterprises work smarter grow faster and transform at scale From large-scale models to agentic AI our breakthrough solutions tackle companies most complex challenges If you thrive in a fast-moving innovation-driven environment love building and deploying cutting-edge AI solutions and want to push the boundaries of what s possible this is your moment Genpact NYSE G is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally Through our deep business knowledge operational excellence and cutting-edge solutions - we help companies across industries get ahead and stay ahead Powered by curiosity courage and innovation our teams implement data technology and AI to create tomorrow today Get to know us at genpact com and on LinkedIn X YouTube and Facebook Inviting applications for the role of Lead Consultant - Site Reliability Engineers L2 In this role you will be responsible for coding testing and delivering high quality deliverables and should be willing to learn new technologies Responsibilities Accountable for driving and dictating efforts to mitigate and or restore to normal business operations Review of Temporary Access requests Get Access entitlements and grant revoke as appropriate Follow documented procedures and update documentation for resolved issues Determine customer experience and assess risk core vs minor functions regulatory or reputational Determine incident severity priority impact and proper escalation protocols Ensure proper technology teams are engaged and supporting restoral of services Research and remediate customer client data issues If required request external support from software and or hardware manufacturers Utilize tools and data to assist in research and determination of root-cause and restoral steps Ensure proper measures are taken such as batch restarts routing splashing contingency or escalation to achieve restoral Accountable for High Impact Incident Communications Status Restoral Efforts Customer Service Impact to appropriate technology business groups Drives requirements for Task Automation and tooling Provides requirements and oversight of Resiliency Exercise - Chaos Engineering Responsible for the data content accuracy and completeness in the Incident ticket before creation of Problem ticket Drive reconvene efforts to identify Granular Root Cause - Sev1 - Sev4 Incidents Provide critical incident details and restoration efforts to Problem Management team Incident Description Chronological timeframes Scope of Impact Triage Participants and etc Ensure known errors and repeatable errors are logged into the Known Error database Document standardize processes and playbooks for Incident Management Enhanced Identification and Restoral Conduct Weekly Incident Reviews Self-Identified-Audit and Compliance issues - identification and remediation Permit-to-Operate - participation and awareness on complex highly intrusive high-risk change activities Providing personnel whose training skills and personal skills are adequate to think outside the box Providing personnel who are experienced professionals or professionals with specific knowledge of the client s implementation or business Coordinate events applicable to functional area of responsibility Level 2 should be able to resolve 95 of the incidents that come to them Qualifications we seek in you Minimum Qualifications BE B Tech MCA Excellent written and verbal communication skills Basic understanding of Investment Management financial services domain knowledge Preferred Qualifications Skills SRE Certified Java JavaScript with ExtJS Java Spring Boot VB Script Perl Service Now HTML Angular Shell Scripting UIpath Pega Bot scripting PRPC React Python Microservices C Net ETL Informatica C Extjs TypeScript R-Code XML XSLT SQL T-SQL PL SQL PHP VB Script Microsoft Power Platforms Power Apps Power Automate Power BI Autosys Informatica BOXI Crystal Reports Comet MQ Unix Java Excel Mainframe Pager Duty Apica Prometheus Grafana ITIL SQL Change Management SDLC Cloud Fundamentals Networking Fundamentals HTML JIVE JIRA Splunk Linux Unix Shell Scripting Service Now Informatica Adobe Tableau Incident Problem Management foundation Autosys ESP Nagios Comet MQ Cloud Fundamentals Azure AWS Service Now Pager Duty Splunk Prometheus AppDynamics Apica Nagios GitHub SDLC Jenkins JIRA Confluence ESP SQL Server Snowflake HVR QlickView Tableau Linux Windows Postgres DB2 Sybase Oracle Elasticsearch Neo4J Hazelcast Networking Concepts ITIL Mainframe Grafana Loki Office Suite Power Point Excel Word Why join Genpact Lead AI-first transformation - Build and scale AI solutions that redefine industries Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career Gain hands-on experience world-class training mentorship and AI certifications to advance your skills Grow with the best - Learn from top engineers data scientists and AI experts in a dynamic fast-moving workplace Committed to ethical AI - Work in an environment where governance transparency and security are at the core of everything we build Thrive in a values-driven culture - Our courage curiosity and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress Come join the 140 000 coders tech shapers and growth makers at Genpact and take your career in the only direction that matters Up Let s build tomorrow together Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race color religion or belief sex age national origin citizenship status marital status military veteran status genetic information sexual orientation gender identity physical or mental disability or any other characteristic protected by applicable laws Genpact is committed to creating a dynamic work environment that values respect and integrity customer focus and innovation Furthermore please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way Examples of such scams include purchasing a starter kit paying to apply or purchasing equipment or training