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Support Services Specialist

4 weeks ago

Bangalore, India ABB Full time

Support Services Specialist

At ABB, we are dedicated to addressing global challenges. Our core values: care, courage, curiosity, and collaboration - combined with a focus on diversity, inclusion, and equal opportunities - are key drivers in our aim to empower everyone to create sustainable solutions.
Write the next chapter of your ABB story.

This is a position with grade

14

This position reports to

Service Sales Manager

Your role and responsibilities

In this role, you will have the opportunity to provide support services to businesses in various administrative areas. Each day, you will engage internal customers. You will also showcase your expertise by driving efficient support services.

The work model for the role is:#LI - Onsite

This role is contributing to Our Electrification Business.

You will be mainly accountable for:
• Providing services in various administrative areas to relevant businesses to meet current needs, identifying performance gaps, and addressing emerging requirements.
• Overseeing the delivery of services by external providers in line with Service Level Agreements and reporting any shortcomings and areas of improvement.
• Developing training materials, FAQs, and other resources for training specific to location/business-specific administrative needs and provides effective support.
• Responsible for Service delivery( 24/7/365)as per ABB EHS safety Policy and guidelines.
• Responsible for Service Sales includes, order booking, Revenue generation and collection.
• Responsible towards Product and Safety training of the team

Qualifications for the role

- 10 + Years relevant experience in UPS service industry.
- BE/Diploma(Electronics & communication/ Electrical & Electronics).
- Good knowledge on the UPS is preferred.
- Performing tasks with a focus on high quality to ensure customer satisfaction.
- Good Communication Skills.

More about us

ABB Smart Power provides energy distribution solutions for data centers, industrial and
manufacturing plants, critical infrastructure and commercial buildings. The Division’s technical teams
work closely with industry partners, delivering advanced solutions that support rapid growth, energy
transition, and sustainability objectives. The Division’s portfolio includes industrial circuit breakers,
low-voltage systems, motor starting applications, and safety devices like switches and relays. Its Power Protection unit
supports the world’s largest data center companies with advanced energy-efficient UPS solutions. The Division’s ABB
Ability™ Energy Manager provides a scalable, easy-to-use platform that helps organizations save energy and reduce
CO2 emissions.

We value people from different backgrounds. Apply today for your next career step within ABB and visit www.abb.com to learn about the impact of our solutions across the globe. #MyABBStory.

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