Wage Attachment Specialist II

Job Description Dayforce is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity and compliance for the global workforce. Our brand promise - Makes Work Life Better- Reflects our commitment to employees, customers, partners and communities globally. Location: Work is what you do, not where you go. For this role, we can hire anyone remote in India. About The Opportunity Dayforce is currently seeking a Wage Attachment Specialist II to join our Dayforce Managed Team. We service our clients by supporting the complete employee life cycle including payroll, workforce management, benefits, and contact center; allowing the client to focus on their core business. The Wage Attachment Specialist II is responsible for reviewing, interpreting, and processing court ordered involuntary deductions such as Creditor Garnishments, Child Support, State & Federal Tax Levies. They are responsible for ensuring garnishments are processed accurately and timely to ensure proper deduction calculation when processed through payroll. What You'll Get To Do - Execute the establishment of the customer's tax profile within the core record-keeping systems proactively initiating and tracking required tax, banking, and funding forms. - Responsible for ensuring garnishments are processed accurately and timely to ensure proper deduction calculation when processed through payroll. - Interpret and process withholding orders including, but not limited to garnishments, child support, student loans and federal and state levies accurately to avoid cost & liability as per federal & state garnishment regulations. experience in payroll, tax, or customer service is preferred. - Prepare and respond to (inquiries) continuing answers for withholding orders Proactively highlight risks and prepare root cause analysis to ensure issues/concerns are escalated for resolution. - Must manage assigned work in organized, proactive manner to meet all required commitments, including KPI's (metrics) and client SLA's (service level agreements) - The Wage Attachment Specialist II is responsible for reviewing, interpreting, and processing court ordered involuntary deductions such as Creditor Garnishments, Child Support, State & Federal Tax Levies. - They are responsible for ensuring garnishments are processed accurately and timely to ensure proper deduction calculation when processed through payroll. - The ideal candidate will have an understanding of payroll, wage attachment and payment processing. - Candidate should be able to interface with clients and use critical thinking skills to resolve complex problems. - This position will demand strong organizational skills and attention to details. This position will reside in the Philippines and work US Eastern Standard Time 5 days per week. - Interpret and process withholding orders including, but not limited to garnishments, child support, student loans and federal and state levies accurately to avoid cost & liability as per federal & state garnishment regulations. - Prepare and respond to (inquiries) continuing answers for withholding orders Proactively highlight risks and prepare root cause analysis to ensure issues/concerns are escalated for resolution - Must manage assigned work in organized, proactive manner to meet all required commitments, including KPI's (metrics) and client SLA's (service level agreements) Ideal Skills And Experience We Value - Strong interpretation skills (ability to assess and comprehend legal verbiage from court orders) Excellent analytical and problem-solving skills within a high volume, fast paced environment - Excellent analytical and problem-solving skills within a high volume, fast paced environment - Function well in constantly changing environment - Excellent time management and prioritization of duties Partner cross-functionally to align with Wage Administration department goals and needs - Strong attention to details and accuracy Critical thinking skills is a MUST Be a global partner, take ownership, seek solutions - Positive Attitude and able to accept feedback - Professional verbal and written communication skills (English required) - Proficiency with Microsoft applications (Excel, Word, Outlook , etc...) What's In It For You Dayforce is fueled by the diversity of our talented employees. We are an equal opportunity employer and consider and embrace ALL individuals and what makes them unique. We believe our employees should be happy and healthy, with peace of mind and a sense of fulfillment. We encourage individuals to apply based on their passions. Dayforce encourages personal and professional growth. We offer excellent time away from work programs, comprehensive wellness initiatives and recognition through competitive pay and benefits. With a commitment to community impact, including volunteer days and our charity, Dayforce Cares we provide opportunities for you to thrive both in your career and personal life. Our focus is not just on your job but on supporting you to be the best version of yourself. Fraudulent Recruiting Beware of fraudulent recruiting. Legitimate Dayforce contacts will use an @dayforce.com email address. We do not request money, checks, equipment orders, or sensitive personal data during the recruitment process. If you have been asked for any of the above, or believe you have been contacted by someone posing as a Dayforce employee, please refer to our fraudulent recruiting statement found here: https://www.dayforce.com/be-aware-of-recruiting-fraud