▷ 15h Left Operations Executive

5 days ago

Hyderabad India Blue Dart Full time

Job Description Operations Executive/Sr Ex Operations (PUD) Job Title Operations Executive/Sr Ex - Operations Function Regional Business Reporting to PUD / Distribution Center Head - Purpose Responsible for ensuring timely pickup of Surface and Apex shipments from the customers and connecting them onto the network as per the set cut offs - Key Responsibilities Responsibilities Operational - Supervise daily outbound activities for Apex/ Surface operations at the PUD/ Distribution Center to ensure timely and accurate pickups from customers - Ensure adherence to the operational workflows and standard operating procedures (SOPs) at the PUD/DC for all Pick-up related activities - Conduct daily staff briefings, including communication regarding any operational changes, route changes, heavy loads etc - Distribute pickups among the team and ensure timely pickups from regular customers as per the agreed cut-off times - Reduce nil pickup wastages among regular pickup clients through feedbacks, visits to clients, telephone & overall monitoring of staff wise productivity - Ensure timely pickups from call center customers (cash customers) and receipt of shipments from channel partners including RSPs, ESAs and Consolidators - Ensure collection of appropriate documents from customers for regulatory purposes (octroi, sales tax, etc.) along with the picked-up shipments - Ensure correctness of cash sale bookings in terms of pick up address, pickup times etc; Report pickup exceptions to Customer Service /Sales as feedback - Ensure timely and correct data capture for all pickups - Ensure timely deposit of the cash sales amount and octroi collected to accounts - Coordinate with Fleet Team at the PUD/ DC to ensure availability of sufficient vehicles for Pick-ups - Supervise the vehicle placement at bays and monitor the carting/ loading process - Supervise and ensure accurate tally processes for pick up shipments - Ensure timely connection of outbound loads onto hubs /warehouse to enable delivery commitments - Ensure timely and accurate documentation for all outbound loads prior to the scheduled network connections - Ensure safe handling of all shipments at the PUD/DC; Handle security exceptions in the service center along with the security team - Monitor performance of Pick-up Staff and ensure conduct of trainings for them, in line with the training programmes designed centrally People - Provide direction, guidance and support to the employees to help them discharge their duties effectively - Ensure capability building for the team - Key Result Areas and Key Performance Indicators S.No Key Result Areas Key Performance Indicators Drive service quality and excellence in the PUD/ DC in terms of pick-ups - % Adherence to committed pick-up timings - Regular pickups - Cash pickups - Timely connectivity of outbound loads to the Hub (% compliance) - Air Hub - Ground Hub - Ensure accuracy in data capture (% compliance) - Achievement of target NPS Scores for the PUD/DC - Adherence to SOPs (measured in terms of number of non-compliances/ deviations) as observed in audit Drive Operations Process Efficiency and capability - % increase in operational productivity in the PUD / DC (measured as shipments/ employee or tonnage/ employee) Ensure Performance Driven Culture - Adherence to Performance Management system timelines and guidelines

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