Portfolio Leader

To get the best candidate experience please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts Job Category Software Engineering Job Details About Salesforce Salesforce is the 1 AI CRM where humans with agents drive customer success together Here ambition meets action Tech meets trust And innovation isn t a buzzword it s a way of life The world of work as we know it is changing and we re looking for Trailblazers who are passionate about bettering business and the world through AI driving innovation and keeping Salesforce s core values at the heart of it all Ready to level-up your career at the company leading workforce transformation in the agentic era You re in the right place Agentforce is the future of AI and you are the future of Salesforce We are seeking an exceptional Portfolio Leader to join our Agentforce Acceleration Team This critical role combines strategic leadership with hands-on technical expertise to drive both the success of our customers and the growth of our Agentforce Engineers In this role you will Leadership Team Management Lead a High-Performing Team Recruit mentor and develop a team of Agentforce Engineers fostering their technical excellence and career growth You ll be responsible for staffing capacity planning and ensuring the team has the resources needed for success Ensure Operational Excellence Monitor key performance indicators coach your team on improvement areas and effectively manage complex customer escalations You ll create an inclusive and psychologically safe environment for your team Technical Strategy Execution Maintain Technical Authority Serve as the ultimate technical escalation point for your team staying current on Salesforce platform capabilities AI advancements and industry trends Guide Implementations Guide your team in assessing customer technical readiness removing activation barriers and developing standardized deployment methodologies At times you will directly assist customers with unblocking implementation challenges and guiding best practices Influence Product Partner with our Product organization on pilot programs and beta testing sharing valuable implementation insights to inform future innovations Customer Business Impact Drive Customer Adoption Success Build and maintain strong executive relationships within a defined customer portfolio ensuring successful Agentforce activation rollout and sustained adoption Manage Portfolio Performance Operationally manage your customer portfolio monitoring key metrics delivery activities and overall account health to accelerate progress toward consumption goals Strategic Alignment Partner closely with Sales Account Success and other teams to help customers activate and consume Agentforce quickly and effectively delivering measurable business outcomes We re looking for someone with Proven Leadership 8 years in direct people management or indirect leadership roles with a track record in talent management Advanced Technical Skills Deep understanding of AI Agentforce and Salesforce product offerings with hands-on experience in Salesforce implementation and AI integration Enterprise Customer Focus Strong background in high-touch customer success strategies at the enterprise level coupled with executive-level communication and influence skills Problem-Solving Mindset Resourcefulness flexibility and a get-it-done demeanor are essential Preferred Qualifications Experience with Salesforce Data Cloud and or Agentforce platform Experience building and deploying Agentforce agents or Einstein Bots Familiarity with prompt engineering LLM integration and AI governance practices Relevant Salesforce certifications Advanced Admin Service Cloud Data Cloud Sales Cloud This is a unique opportunity to shape the future of AI-powered customer engagement while leading a talented team of technical professionals at Salesforce Unleash Your Potential When you join Salesforce you ll be limitless in all areas of your life Our benefits and resources support you to find balance and be your best and our AI agents accelerate your impact so you can do your best Together we ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love Apply today to not only shape the future but to redefine what s possible for yourself for AI and the world Accommodations If you require assistance due to a disability applying for open positions please submit a request via this Posting Statement Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment What does that mean exactly It means that at Salesforce we believe in equality for all And we believe we can lead the path to equality in part by creating a workplace that s inclusive and free from discrimination Any employee or potential employee will be assessed on the basis of merit competence and qualifications - without regard to race religion color national origin sex sexual orientation gender expression or identity transgender status age disability veteran or marital status political viewpoint or other classifications protected by law This policy applies to current and prospective employees no matter where they are in their Salesforce employment journey It also applies to recruiting hiring job assignment compensation promotion benefits training assessment of job performance discipline termination and everything in between Recruiting hiring and promotion decisions at Salesforce are fair and based on merit The same goes for compensation benefits promotions transfers reduction in workforce recall training and education