Area Service Manager

3 weeks ago

Kolkata, West Bengal, India AMETEK Full time

Area Service Manager SPECTRO BU - Eastern Region Location Kolkata Department Services Reports To Regional Service Manager Job Purpose To lead and manage the technical service operations in the Eastern region of India ensuring high-quality post-sales support customer satisfaction and revenue growth through service-related activities Key Responsibilities Customer Support Field Service Provide first and second-level technical support for SPECTRO products like ICP XRF ARC SPARK Metal Analyzers etc Handle on-site service activities including installation preventive maintenance repairs upgrades and training Ensure timely resolution of customer issues and escalate complex problems to factory technical teams when needed Team Resource Management Supervise and support service engineers in the region Ensure the team is equipped with necessary tools documentation and training Maintain inventory of service tools and demo units Service Sales Revenue Identify and drive service sales opportunities such as annual maintenance contracts Spare parts and consumables sales calibrations and upgrades Collaborate with regional sales teams to support technical aspects of sales closures Track service KPIs and ensure performance meets targets Documentation Reporting Maintain accurate service records in SFDC and customer interaction reports Prepare monthly service performance reports for regional review Qualifications Skills Bachelor s degree in Engineering Electrical Electronics Instrumentation preferred 12 years of experience in technical service preferably in Analytical Instrumentation systems Strong troubleshooting skills using test equipment Diagnostic SW etc Excellent communication and customer handling skills Proficiency in Microsoft Office and CRM tools like Sales Force Ability to travel extensively within the region AMETEK Inc is a leading global provider of industrial technology solutions serving a diverse set of attractive niche markets with annual sales over 7 0 billion AMETEK is committed to making a safer sustainable and more productive world a reality We use differentiated technology solutions to solve our customers most complex challenges We employ 21 000 colleagues in 35 countries that are grounded by our core values Ethics and Integrity Respect for the Individual Inclusion Teamwork and Social Responsibility AMETEK NYSE AME is a component of the S P 500 Visit www ametek com for more information

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