Sr IT Operations Engineer

Job Description

What&aposs the role

- Maintain and support AWS infrastructure including EC2, VPC, ALB/ELB, and IAM (roles, policies, access control), by applying professional-level technical skill and judgment for non-routine technical solutions
- Manage and troubleshoot batch processes using BMC Control-M
- Automate operational tasks using Bash, Python, PowerShell, and tools like Terraform (OpenTofu) and Ansible
- Administer Linux and basic Windows systems, including software installation and configuration
- Leverage basic Kubernetes (K8s) knowledge for container-based workload support
- Monitor, tracks and records system performance and utilization metrics, respond to incidents, and ensure high availability
- Participate on-call rotation
- Communicate and collaborate with cross-functional teams to drive stability, scalability, and automation

Who are you

- 5+ years of experience in IT operations, infrastructure, or cloud engineering roles
- Strong working knowledge of AWS services including EC2, VPC, ALB/ELB, and IAM
- Proficiency in Linux system administration and troubleshooting
- Experience with scripting and automation using Bash, Python, and PowerShell
- Familiarity with Infrastructure as Code (IaC) using Terraform (OpenTofu)
- Hands-on experience with BMC Control-M for batch job scheduling and management
- Some experience with Windows OS for basic troubleshooting and configuration
- Comfortable with a rotational on-call schedule
- Basic understanding of Kubernetes (K8s) environments
- Experience with Ansible for configuration management
- Exposure to CI/CD tools, DevOps practices, and monitoring systems (e.g., CloudWatch, Prometheus)
- Ability to work independently, prioritize tasks, and manage time effectively
- Understanding of ITIL, incident, and change management practices

HERE is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, age, gender identity, sexual orientation, marital status, parental status, religion, sex, national origin, disability, veteran status, and other legally protected characteristics

Who are we

HERE Technologies is a location data and technology platform company. We empower our customers to achieve better outcomes from helping a city manage its infrastructure or a business optimize its assets to guiding drivers to their destination safely.

At HERE we take it upon ourselves to be the change we wish to see. We create solutions that fuel innovation, provide opportunity and foster inclusion to improve peoples lives. If you are inspired by an open world and driven to create positive change, join us. Learn more about us on our YouTube Channel.

We are looking for a skilled and motivated Sr. IT Operation Engineer to join our infrastructure and operations team. This role is vital to the ongoing stability, scalability, and automation of our cloud and on-premises systems. You&aposre responsible for utilizing complex, flexible, efficient, and cost-effective technical capabilities to launch, deliver, operate, monitor, process, manipulate, and support the data or technology platforms that HEREs commercial products rely on, while also maintaining AWS infrastructure (including EC2, VPC, ALB/ELB, IAM), managing batch processes using BMC Control-M, and automating operational workflows. Youll also participate in a shared on-call rotation approximately every 6 weeks to support production systems.

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