Senior Customer Service Executive

4 days ago

Nashik, India Frido Full time

Job Title: Senior Customer Service Executive Job Summary: We are looking for a dynamic and customer-focused Chat Support Executive to provide exceptional service through live chat. As a Chat Support Executive, you will handle customer inquiries, resolve issues efficiently, and ensure a seamless online experience. You will represent the brand's voice, maintaining professionalism and empathy while adhering to company policies and procedures. Key Responsibilities: 1. Customer Assistance: o Respond promptly to customer queries through live chat & WhatsApp in a courteous and professional manner. o Provide accurate information about products, services, and policies. 2. Issue Resolution: o Identify customer problems and troubleshoot to find quick resolutions. o Handle escalated, complex or unresolved issues and resolve appropriately. 3. Process Adherence: o Follow predefined scripts, guidelines, and workflows to ensure consistency and efficiency. o Log interactions accurately in the CRM or ticketing system. 4. Customer Satisfaction: o Strive to exceed customer expectations by providing a high level of service. o Gather customer feedback to improve support services and user experience. 5. Team Collaboration: o Work closely with other support teams to share insights and ensure consistent service. o Participate in regular team meetings to discuss updates, challenges, and best practices. 6. Knowledge Maintenance: o Stay updated on company products, features, and promotions to provide relevant and timely assistance. o Suggest improvements to FAQs and help center resources based on recurring inquiries. 7. Performance Metrics: o Meet or exceed key performance indicators such as response time, resolution time, and customer satisfaction scores (CSAT). Qualifications: Education: o Should be a graduate Experience: o 3-4 years of experience in customer support or a related role, preferably in live chat or WhatsApp (preferred). Skills: o Excellent written communication skills with a focus on clarity, grammar, and tone. o Strong problem-solving abilities and attention to detail. o Proficiency in chat platforms and CRM tools (e.g., Zendesk, LiveChat, Freshdesk). o Ability to multitask and handle multiple chat sessions simultaneously. Preferred Skills: Familiarity with e-commerce, D2C, or customer support processes. Experience in data entry and accurate documentation. Basic understanding of troubleshooting steps for technical queries. Working Conditions: Rotational shifts, including nights, weekends, and holidays, as required. Ability to work in a fast-paced, high-pressure environment. Must be available to work for 6-Days a week Key Performance Indicators (KPIs): Average response time. First contact resolution (FCR) rate. Customer satisfaction (CSAT) scores. Chat handling time and concurrent session management. Responsible for junior agents aligned and their performance. This position is ideal for individuals who thrive in online communication, have a passion for customer service, and can adapt to a fast-paced environment. Interested candidate can share their resume to

  • Customer Service Associate

    2 days ago

    Nashik, India Altius Customer Services Pvt. Ltd. Full time

    **Designation: Customer Service Associate** **Process Type - Voice & Non Voice** **Experience - Fresher or 6 months experience (Preferable)** **Qualification - Any Graduate/HSC** **Salary: ₹12,000 - ₹17,000 per month** **Requirements**: - Should be ready to work for the Voice or Non Voice process - Must have excellent verbal & written communication...

  • Customer service Executive

    3 weeks ago

    Nashik, India Impact Hr Km Solutions Full time

    Job Description Description We are looking for a motivated Customer Service Executive to join our team in India. The ideal candidate will be responsible for providing exceptional support to our customers, addressing their inquiries, and ensuring a high level of satisfaction. Responsibilities - Handle customer inquiries and complaints via phone, email, and...

  • Customer Service Executive

    1 week ago

    Nashik, India Stuba Full time

    Please note - This role is only Open to residents of Pune and not for relocations JOB SUMMARY Customer Service executives are the front-line of our global business that delivers great service locally to our key markets. Having been recognized for offering the very best in customer service, the main purpose of the role is: • To be the face of Stuba Pacific...

  • Customer Service Executive

    3 days ago

    Nashik, Maharashtra, India Artfills Online Learning Pvt . Ltd Full time

    About the job We are seeking a Customer Service Associate who will be responsible for maintaining regular communication with customers to ensure their bookings and attendance for online classes. You will play a crucial role in providing prompt and timely customer service to enhance platform engagement. Your excellent communication skills and commitment to...

  • Customer Service Executive

    7 days ago

    Dwarka, Nashik, Maharashtra, India Artfills online Learing Private Limited Full time

    About the job We are seeking a qualified Business Development (Sales) Associate to sell Artfills’ products that our customers have grown to rely on. - The Sales associate will utilize their skills to engage high quality inbound leads, build a strong relationship with customers and close deals. Why Apply? Be part of a fast growing, profitable start-up...

  • Customer Service Executive

    2 days ago

    Nashik, India Policybazaar.com Full time

    JOB SUMMARY:Shift Timing: 10 Am-7 PmSalary Budget: Fresher - 2.55 LPA - 4 LPAExperienced with more than 6 months of experience: 20-25% hike on your Last CTC or max 4LPA.Language Proficiency: Good command over English (spoken).Experience: Minimum 6 months of BPO exp in International Healthcare Voice Process.Key Responsibilities:Handle incoming calls and...

  • Customer Service Executive

    3 days ago

    Nashik, India Policybazaar.com Full time

    JOB SUMMARY:Shift Timing: 10 Am-7 PmSalary Budget: Fresher - 2.55 LPA - 4 LPAExperienced with more than 6 months of experience: 20-25% hike on your Last CTC or max 4LPA.Language Proficiency: Good command over English (spoken).Experience: Minimum 6 months of BPO exp in International Healthcare Voice Process.Key Responsibilities:Handle incoming calls and...

  • SR. Executive – Exports Customer Service

    2 weeks ago

    Nashik, India Placement India Full time

    Job Openings for 1 Sr. Executive Exports Customer service Job with minimum 1 Year Experience in Nashik, having Educational qualification of : , , , , Other Bachelor Degree with Good knowledge in knowledge of international trade, and the ability to manage complex logistics and documentation, ensuring smooth and compliant export operations. etc. Experience 1 -...

  • Customer Service Representative

    3 days ago

    Nashik, Maharashtra, India Artfills Online Learning Pvt . Ltd Full time

    About the job We are seeking a Customer Service Associate who will be responsible for maintaining regular communication with customers to ensure their bookings and attendance for online classes. You will play a crucial role in providing prompt and timely customer service to enhance platform engagement. Your excellent communication skills and commitment to...

  • Senior Remote Customer Service Representative

    2 weeks ago

    nashik, India beBeeCustomerService Full time

    Customer Service ExcellenceAre you passionate about delivering exceptional customer experiences? We're seeking a skilled Customer Service Representative to join our team.Job Description:This is a full-time remote role that requires providing top-notch service to clients through various communication channels. The ideal candidate will be responsible for...